252 - Special: AI in Customer Service

252 - Special: AI in Customer Service

Author: aiandyou April 14, 2025 Duration: 18:33
This and all episodes at: https://aiandyou.net/ . AI will transform customer service. Large language models will provide superior customer interaction, whether by web or by telephone. They’ll answer instantly, always be polite and full of energy, talk with the customer in every known language, make all the information that the customer wants out of the company personalized and accessible to that customer. All of this is provably achievable. So where is it? Has your customer service experience gotten better as a result of AI being added... or worse? I dig into that question on this special episode. All this plus our usual look at today's AI headlines. Transcript and URLs referenced at HumanCusp Blog.        

The conversation around artificial intelligence is often filled with either breathless hype or dire warnings, leaving little room for grounded, practical understanding. Artificial Intelligence and You cuts through that noise. This isn't a lecture series from a distant ivory tower; it's a guided exploration meant for anyone curious about how these tools are reshaping the everyday. Each episode takes a focused look at a single facet of AI, from the algorithms curating your social media feed to the software that might change how you work. We break down complex concepts into clear, relatable terms, asking the questions that actually matter for your decisions and your future. You'll hear straightforward explanations of how different AI systems function, alongside thoughtful discussions about their real-world implications-the ethical dilemmas, the economic shifts, and the personal impacts that rarely make the headlines. The goal of this podcast is to replace confusion with clarity and anxiety with informed perspective. Whether you're a professional navigating new tools, a student planning a career, or simply a person living in an increasingly digital world, these conversations provide the context you need to form your own opinions. Join us as we move beyond the abstract to examine what AI genuinely means for your life, your community, and the kind of world we're all building together, one line of code at a time.
Author: Language: English Episodes: 100

Artificial Intelligence and You
Podcast Episodes
224 - Guest: Ravin Jesuthasan, Bestselling Futurist, part 1 [not-audio_url] [/not-audio_url]

Duration: 34:07
This and all episodes at: https://aiandyou.net/ . How is work shifting from jobs to skills, and how do companies and individuals adapt to this AI-fueled change? I talk with Ravin Jesuthasan, co-author with Tanuj Kapilash…
223 - Guest: Craig A. Kaplan, AGI Expert, part 2 [not-audio_url] [/not-audio_url]

Duration: 35:54
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222 - Guest: Craig A. Kaplan, AGI Expert, part 1 [not-audio_url] [/not-audio_url]

Duration: 43:10
This and all episodes at: https://aiandyou.net/ . Artificial General Intelligence - AGI - an AI system that’s as intelligent as an average human being in all the ways that human beings are usually intelligent. Helping us…
221 - Guest: Markus Anderljung, AI Regulation Researcher, part 2 [not-audio_url] [/not-audio_url]

Duration: 29:28
This and all episodes at: https://aiandyou.net/ . We are talking about international governance of AI again today, a field that is just growing and growing as governments across the globe grapple with the seemingly intra…
220 - Guest: Markus Anderljung, AI Regulation Researcher, part 1 [not-audio_url] [/not-audio_url]

Duration: 37:38
This and all episodes at: https://aiandyou.net/ . We are talking about international governance of AI again today, a field that is just growing and growing as governments across the globe grapple with the seemingly intra…
219 - Guest: Sophie Kleber, Human-AI Relationship Expert, part 2 [not-audio_url] [/not-audio_url]

Duration: 36:40
This and all episodes at: https://aiandyou.net/ . Virtually everything that’s difficult about getting computers to do work for us is in getting them to understand our question or request and in our understanding their an…
218 - Guest: Sophie Kleber, Human-AI Relationship Expert, part 1 [not-audio_url] [/not-audio_url]

Duration: 35:12
This and all episodes at: https://aiandyou.net/ . Virtually everything that’s difficult about getting computers to do work for us is in getting them to understand our question or request and in our understanding their an…
217 - AI in Education [not-audio_url] [/not-audio_url]

Duration: 27:27
This and all episodes at: https://aiandyou.net/ . Teachers all over the world right now are having similar thoughts: Is AI going to take my job? How do I deal with homework that might have been done by ChatGPT? I know, b…
216 - Guest: John Danaher, Law Professor in AI Ethics, part 2 [not-audio_url] [/not-audio_url]

Duration: 37:40
This and all episodes at: https://aiandyou.net/ . Is work heading for utopia? My guest today is John Danaher, senior lecturer in law at the University of Galway and author of the 2019 book, Automation and Utopia: Human F…
215 - Guest: John Danaher, Law Professor in AI Ethics, part 1 [not-audio_url] [/not-audio_url]

Duration: 31:52
This and all episodes at: https://aiandyou.net/ . Is work heading for utopia? My guest today is John Danaher, senior lecturer in law at the University of Galway and author of the 2019 book, Automation and Utopia: Human F…