Customer Won't Pay

Customer Won't Pay

Author: Angela Brown June 8, 2021 Duration: 8:39

What do you do when a customer won't pay you for the cleaning you did? How do you deal with difficult customers who refuse to pay? Here is how you manage your client's expectations and be clear about what it is you do so you don't have customers that won't pay you.

 

Today's #AskaHouseCleaner sponsor is #SavvyCleaner training and certification for house cleaners and maids. (https://savvycleaner.com/join) And your host today is #AngelaBrown

 

 

*** PROMISED LINKS AND GOOD KARMA RESOURCES ***

 

Maintenance vs. Deep Cleaning - https://savvycleaner.com/maintenance-vs-deep-cleaning

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*** WHAT IS ASK A HOUSE CLEANER? ***

Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. 

Learn how to clean. How to start a cleaning business. Marketing and advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. And cleaning company expansion help.

Our host, Angela Brown, a professional house cleaner for 25 years, ran and managed one of the largest independently owned cleaning companies in the Southeast United States.  She is the CEO and founder of Savvy Cleaner Training for House Cleaners and Maids.

 

*** SPONSORSHIPS & BRANDS *** 

We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry read this: https://savvycleaner.com/product-review 

 

*** THIS SHOW WAS SPONSORED BY ***

SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com

 

MY CLEANING CONNECTION – Your hub for all things cleaning – https://mycleaningconnection.com

 

SAVVY PERKS – Employee Benefits for Small Business Owners – 

https://savvyperks.com 

 

VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental 

https://TurnoverCleaningTips.com 

 

FUNNY CLEANING SHIRTS – Incentive and thank you gifts for house cleaners and maids.

https://FunnyCleaningShirts.com 

 

*** VIDEO CREDITS ***

VIDEO/AUDIO EDITING: Kristin O  https://savvycleaner.com/reviews/kristin-o

HOST: Angela Brown  https://savvycleaner.com/reviews/angela-brown 

PRODUCER: Savvy Cleaner https://savvycleaner.com


Angela Brown, known to many as the House Cleaning Guru, hosts Ask a House Cleaner, a daily resource that feels more like a conversation with a deeply knowledgeable friend than a formal lesson. This podcast lives in the practical, sometimes messy, world of maintaining a home or running a cleaning service. Each episode is built directly from listener questions, which means the topics are always relevant and grounded in real challenges. You’ll hear specific strategies for tackling stubborn stains on various surfaces, the nuances of different cleaning techniques, and advice on selecting the right tools for the job. Beyond the physical work, Angela delves into the less-discussed aspects of the craft, such as managing client relationships and effective ways to market a cleaning business for those who do this professionally. The guidance is consistently actionable, designed to be applied immediately whether you’re caring for your own garden, organizing a leisure space, or building a career. The tone is straightforward and encouraging, demystifying tasks that can often feel overwhelming. By focusing on daily, digestible insights, this podcast builds a comprehensive education in home care and business acumen over time. It’s a reliable source for anyone who wants their environment to be cleaner and their process to be smarter, meeting you exactly where you are in your journey.
Author: Language: English Episodes: 1000

Ask a House Cleaner
Podcast Episodes
Daily Chores for Kids - Five Sets of Chores For Every Time of Day [not-audio_url] [/not-audio_url]

Duration: 11:56
How do you set up daily chores for kids that are fun and easy to follow? And if you're a kid, do you have daily household chores for different times of the day? What if you could turn housework into a game that makes cle…
Emotional Side of Cleaning - When Your Elderly Parents Move-in [not-audio_url] [/not-audio_url]

Duration: 8:01
The emotional side of cleaning for caregivers is often intense and never spoken of. What are the next steps of transitioning an elder parent into your home? Today's #AskaHouseCleaner sponsor is Savvy Cleaner Training for…
Making Sure Things are "Just So" - What Does That Mean? [not-audio_url] [/not-audio_url]

Duration: 8:53
What does making sure things are "just so" mean when house cleaning for elderly clients? You can free up the hours you spend every day on admin tasks with HousecallPro.com/Angela Everything about the job changes when you…
Medicine Cabinet - Have You Cleaned Yours Out Recently? [not-audio_url] [/not-audio_url]

Duration: 8:23
How often should you clean out a medicine cabinet? And what do you do with expired medicines and supplements? Can you clean medicine cabinets as part of an upsell? Today's #AskaHouseCleaner sponsor is Savvy Cleaner Train…
Spin Mop vs. Steam Mop for Hardwood Floors (House Cleaning) [not-audio_url] [/not-audio_url]

Duration: 9:23
Spin mop vs. steam mop for hardwood floors, which is better? When cleaning floors, does it matter what mop you use? Is there a wrong or right way to clean hardwood? Today's #AskaHouseCleaner sponsor is Savvy Cleaner Trai…
Can't Clean Because of Too Much Stuff (House Cleaning) [not-audio_url] [/not-audio_url]

Duration: 10:25
What if you can't clean because of too much stuff lying around for your new cleaning business? Automate admin tasks in the background of your business with HousecallPro.com/Angela Is there an easy way to get rid of clutt…
Charitable Work Because the Client is Broke (Cleaning Business) [not-audio_url] [/not-audio_url]

Duration: 9:09
Is offering charitable work because the client is broke a good idea? Is it okay to offer cleaning services at a discounted price? You can automate your billing, client updates, and dispatches with HousecallPro.com/Angela…
House Cleaner Health - Why Good Health is the Key to Success [not-audio_url] [/not-audio_url]

Duration: 12:16
House cleaner health - how do you take care of your body? When running a cleaning business, keeping your body healthy is essential to success. Here are some things you should consider that will keep your body fit and hea…
Where Are the Show Notes - What Are They Used For? [not-audio_url] [/not-audio_url]

Duration: 10:17
Where are the show notes and are they important? What do they have to do with podcasts, blogs, or videos? Today's #AskaHouseCleaner sponsor is Savvy Cleaner Training for professional house cleaners and maids. #AngelaBrow…
How Do You Get Rid of Books - A Fun Way to Clean Out Old Books [not-audio_url] [/not-audio_url]

Duration: 8:20
How do you get rid of books that you've been hoarding for years? And should you let go of novels you don't read anymore? What about magazines? Or old textbooks collecting dust in the corner? What if we told you that ther…