Setting Expectations For High Maintenance Clients

Setting Expectations For High Maintenance Clients

Author: Angela Brown December 13, 2023 Duration: 6:54

High maintenance clients demand extraordinary skill. On this episode of "Ask a House Cleaner," host Angela Brown and guest Ryan Day tackle best practices for setting expectations with challenging customers. 

Learn phrases that diplomatically educate demanding clients on reasonable accommodations. Hear stories of graceful exits ending untenable relationships for both parties' wellbeing. Discover win-win solutions that uphold standards without compromise. With wisdom and poise, find understanding in each interaction.

Setting Expectations For High Maintenance Clientss Chapters:
00:00 Introducing Ryan Day 
00:33 Dealing with Homeowners with Unrealistic Expectations 
02:02 Handling a Difficult Customer and Setting Realistic Expectations

RESOURCES -----------------
Mr. Clean Magic Eraser - https://amzn.to/3uBnMdM
4 Pack Deep Cleaning Brush Set - https://amzn.to/3uKlHvS
BISSELL Power Steamer Heavy Duty 3-in-1 Steam Mop - https://amzn.to/3N3Y08j
18" Professional Microfiber Mop - https://amzn.to/49WBB6E
8 Pcs Hand-held Groove Gap Cleaning Tools - https://amzn.to/47EWBg8
(When available, we use affiliate links and as Amazon Associates, we earn a commission on qualifying purchases.)

*** RATE THIS PODCAST *** 
https://ratethispodcast.com/askahousecleaner 

*** TRAINING & CLEANING CERTIFICATION***
https://savvycleaner.com/join

*** MOST REQUESTED LIST OF CLEANING STUFF I USE ***
https://www.Amazon.com/shop/AngelaBrown 

SOCIAL MEDIA ---------------

*** CONNECT WITH HOME CLEAN HEROES OF HUNTSVILLE ON SOCIAL MEDIA ***
Facebook: https://www.facebook.com/HomeCleanHeroesofHuntsville/
Pinterest: https://www.pinterest.com/HomeCleanHeroes/
Instagram: https://www.instagram.com/homecleanheroes_huntsville/

*** CONNECT WITH ANGELA ON SOCIAL MEDIA *** 
YouTube: https://www.youtube.com/@AskAngelaBrown
Facebook: https://www.Facebook.com/AskAngelaBrown
Twitter: https://Twitter.com/AskAngelaBrown
Instagram: https://instagram.com/AskAngelaBrown
Pinterest: https://Pinterest.com/AskAngelaBrown
Linkedin: https://www.linkedin.com/in/AskAngelaBrown
TikTok: https://www.tiktok.com/@askangelabrown
Store: https://www.amazon.com/shop/AngelaBrown
URL: https://AngelaBrown.com

NEED MORE CLEANING HELP? -------------

*** GOT A QUESTION FOR A SHOW? ***
Please email it to Angela[at]AskaHouseCleaner.com
Voice Mail: Click on the blue button at https://askahousecleaner.com 

*** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP ***
https://www.facebook.com/groups/ProfessionalHouseCleaners/

*** VRBO AIRBNB CLEANING FACEBOOK GROUP ***
https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/

*** LOOKING FOR A WAY TO GET MORE CLEANING LEADS ***
https://housecleaning360.com

SPONSORSHIPS & BRANDS -------------------

Today's #AskaHouseCleaner sponsor is #SavvyCleaner training and certification for house cleaners and maids. (https://savvycleaner.com/join) And your host today is #AngelaBrown - https://g.page/r/CbMI6YFuLU2GEBI/review

*** ADVERTISE WITH US *** 
We do work with sponsors and brands. If you are interested in working with us and you have a product or service that makes sense for the cleaning industry here's how to work with us -https://savvycleaner.com/brand-deals

*** SAVVY CLEANER BRANDS *** 
SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com/join

VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental 
https://TurnoverCleaningTips.com 

FUNNY CLEANING SHIRTS – Incentive and thank-you gifts for house cleaners and maids.
https://FunnyCleaningShirts.com 

HOARDING WORLD - Helping you change your relationship with stuff
https://HoardingWorld.com

REALTY SUCCESS HUB - Helping you sell your home fast
https://realtysuccesshub.com

CREDITS --------------------------

Show Produced by: Savvy Cleaner: https://savvycleaner.com
Show Host: Angela Brown
Show Editor: Anna Nikitchuk
Show Producer: Anna Nikitchuk


Angela Brown, known to many as the House Cleaning Guru, hosts Ask a House Cleaner, a daily resource that feels more like a conversation with a deeply knowledgeable friend than a formal lesson. This podcast lives in the practical, sometimes messy, world of maintaining a home or running a cleaning service. Each episode is built directly from listener questions, which means the topics are always relevant and grounded in real challenges. You’ll hear specific strategies for tackling stubborn stains on various surfaces, the nuances of different cleaning techniques, and advice on selecting the right tools for the job. Beyond the physical work, Angela delves into the less-discussed aspects of the craft, such as managing client relationships and effective ways to market a cleaning business for those who do this professionally. The guidance is consistently actionable, designed to be applied immediately whether you’re caring for your own garden, organizing a leisure space, or building a career. The tone is straightforward and encouraging, demystifying tasks that can often feel overwhelming. By focusing on daily, digestible insights, this podcast builds a comprehensive education in home care and business acumen over time. It’s a reliable source for anyone who wants their environment to be cleaner and their process to be smarter, meeting you exactly where you are in your journey.
Author: Language: English Episodes: 1000

Ask a House Cleaner
Podcast Episodes
Integrating New Hire To An Established Team with Shawn Day [not-audio_url] [/not-audio_url]

Duration: 6:50
Successfully integrating new hires builds cohesive teams. In this video, host Angela Brown and recruiting pro Shawn Day tackle how to get new employees into established cleaning crews. Shawn emphasizes the importance of…
Selecting the Right Fit for Your Company Culture with Shawn Day [not-audio_url] [/not-audio_url]

Duration: 7:30
Finding employees who align with your company culture is key. In this video, host Angela Brown talks with recruiting expert Shawn Day about strategies for selecting candidates that fit your cleaning business. Shawn stres…
Screening Cleaning Candidates Effectively with Shawn Day [not-audio_url] [/not-audio_url]

Duration: 7:41
Thoroughly screening candidates is vital for finding the best cleaning employees to join your team. In this video, host Angela Brown talks with recruiting expert Shawn Day about strategies for effectively evaluating appl…
When House Cleaners Shouldn't Play Chemist with Ronnie Kendrick [not-audio_url] [/not-audio_url]

Duration: 6:57
In this must-see episode of Ask a House Cleaner, professional cleaners get a stern warning - you shouldn't play chemist when it comes to mixing cleaning products. Host Angela Brown teams up with expert guest Ronnie Kendr…
Residential Solar Panel Maintenance Tips with Trevor Steiner [not-audio_url] [/not-audio_url]

Duration: 8:15
Proper solar panel maintenance keeps your system running efficiently. In this video, host Angela Brown talks with solar panel cleaning pro-Trevor Steiner about the best practices for caring for residential solar arrays.…
Upgrading Home Areas For Comfort And Mobility with Brenda Scott [not-audio_url] [/not-audio_url]

Duration: 8:02
Upgrading your home to improve comfort and mobility is key for elderly relatives wishing to age in place. In this video, host Angela Brown talks to expert Brenda Scott about practical ways to adapt living spaces for agin…
Avoiding Trip Hazards In Your Home with Brenda Scott [not-audio_url] [/not-audio_url]

Duration: 8:46
Preventing dangerous trip hazards is crucial for keeping aging loved ones safe in their own homes. In this video, host Angela Brown and guest expert Brenda Scott discuss strategies for avoiding trip hazards in the home.…
Simple Senior-Friendly Home Improvements with Brenda Scott [not-audio_url] [/not-audio_url]

Duration: 6:50
Making simple yet effective senior-friendly home improvements is key to helping loved ones age comfortably and safely in place. In this informative dialogue, Angela Brown invites Brenda Scott, a professional home organiz…
Finding The Best Cleaning Employees with Shawn Day [not-audio_url] [/not-audio_url]

Duration: 10:22
Finding the right cleaning employees is crucial for success, but it can be a challenge. In this video, host Angela Brown interviews recruiting expert Shawn Day about strategies for hiring skilled employees for a cleaning…