Setting Expectations For High Maintenance Clients

Setting Expectations For High Maintenance Clients

Author: Angela Brown December 13, 2023 Duration: 6:54

High maintenance clients demand extraordinary skill. On this episode of "Ask a House Cleaner," host Angela Brown and guest Ryan Day tackle best practices for setting expectations with challenging customers. 

Learn phrases that diplomatically educate demanding clients on reasonable accommodations. Hear stories of graceful exits ending untenable relationships for both parties' wellbeing. Discover win-win solutions that uphold standards without compromise. With wisdom and poise, find understanding in each interaction.

Setting Expectations For High Maintenance Clientss Chapters:
00:00 Introducing Ryan Day 
00:33 Dealing with Homeowners with Unrealistic Expectations 
02:02 Handling a Difficult Customer and Setting Realistic Expectations

RESOURCES -----------------
Mr. Clean Magic Eraser - https://amzn.to/3uBnMdM
4 Pack Deep Cleaning Brush Set - https://amzn.to/3uKlHvS
BISSELL Power Steamer Heavy Duty 3-in-1 Steam Mop - https://amzn.to/3N3Y08j
18" Professional Microfiber Mop - https://amzn.to/49WBB6E
8 Pcs Hand-held Groove Gap Cleaning Tools - https://amzn.to/47EWBg8
(When available, we use affiliate links and as Amazon Associates, we earn a commission on qualifying purchases.)

*** RATE THIS PODCAST *** 
https://ratethispodcast.com/askahousecleaner 

*** TRAINING & CLEANING CERTIFICATION***
https://savvycleaner.com/join

*** MOST REQUESTED LIST OF CLEANING STUFF I USE ***
https://www.Amazon.com/shop/AngelaBrown 

SOCIAL MEDIA ---------------

*** CONNECT WITH HOME CLEAN HEROES OF HUNTSVILLE ON SOCIAL MEDIA ***
Facebook: https://www.facebook.com/HomeCleanHeroesofHuntsville/
Pinterest: https://www.pinterest.com/HomeCleanHeroes/
Instagram: https://www.instagram.com/homecleanheroes_huntsville/

*** CONNECT WITH ANGELA ON SOCIAL MEDIA *** 
YouTube: https://www.youtube.com/@AskAngelaBrown
Facebook: https://www.Facebook.com/AskAngelaBrown
Twitter: https://Twitter.com/AskAngelaBrown
Instagram: https://instagram.com/AskAngelaBrown
Pinterest: https://Pinterest.com/AskAngelaBrown
Linkedin: https://www.linkedin.com/in/AskAngelaBrown
TikTok: https://www.tiktok.com/@askangelabrown
Store: https://www.amazon.com/shop/AngelaBrown
URL: https://AngelaBrown.com

NEED MORE CLEANING HELP? -------------

*** GOT A QUESTION FOR A SHOW? ***
Please email it to Angela[at]AskaHouseCleaner.com
Voice Mail: Click on the blue button at https://askahousecleaner.com 

*** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP ***
https://www.facebook.com/groups/ProfessionalHouseCleaners/

*** VRBO AIRBNB CLEANING FACEBOOK GROUP ***
https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/

*** LOOKING FOR A WAY TO GET MORE CLEANING LEADS ***
https://housecleaning360.com

SPONSORSHIPS & BRANDS -------------------

Today's #AskaHouseCleaner sponsor is #SavvyCleaner training and certification for house cleaners and maids. (https://savvycleaner.com/join) And your host today is #AngelaBrown - https://g.page/r/CbMI6YFuLU2GEBI/review

*** ADVERTISE WITH US *** 
We do work with sponsors and brands. If you are interested in working with us and you have a product or service that makes sense for the cleaning industry here's how to work with us -https://savvycleaner.com/brand-deals

*** SAVVY CLEANER BRANDS *** 
SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com/join

VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental 
https://TurnoverCleaningTips.com 

FUNNY CLEANING SHIRTS – Incentive and thank-you gifts for house cleaners and maids.
https://FunnyCleaningShirts.com 

HOARDING WORLD - Helping you change your relationship with stuff
https://HoardingWorld.com

REALTY SUCCESS HUB - Helping you sell your home fast
https://realtysuccesshub.com

CREDITS --------------------------

Show Produced by: Savvy Cleaner: https://savvycleaner.com
Show Host: Angela Brown
Show Editor: Anna Nikitchuk
Show Producer: Anna Nikitchuk


Angela Brown, known to many as the House Cleaning Guru, hosts Ask a House Cleaner, a daily resource that feels more like a conversation with a deeply knowledgeable friend than a formal lesson. This podcast lives in the practical, sometimes messy, world of maintaining a home or running a cleaning service. Each episode is built directly from listener questions, which means the topics are always relevant and grounded in real challenges. You’ll hear specific strategies for tackling stubborn stains on various surfaces, the nuances of different cleaning techniques, and advice on selecting the right tools for the job. Beyond the physical work, Angela delves into the less-discussed aspects of the craft, such as managing client relationships and effective ways to market a cleaning business for those who do this professionally. The guidance is consistently actionable, designed to be applied immediately whether you’re caring for your own garden, organizing a leisure space, or building a career. The tone is straightforward and encouraging, demystifying tasks that can often feel overwhelming. By focusing on daily, digestible insights, this podcast builds a comprehensive education in home care and business acumen over time. It’s a reliable source for anyone who wants their environment to be cleaner and their process to be smarter, meeting you exactly where you are in your journey.
Author: Language: English Episodes: 1000

Ask a House Cleaner
Podcast Episodes
Becoming a Boss - Be a Girl Boss Starting Now! [not-audio_url] [/not-audio_url]

Duration: 8:53
Becoming a boss of a house cleaning business - how do you handle the extra responsibilities and become the best boss you can be? What is the best way to go from working for a company to working for myself? Today we're go…
Declutter Your Closet - Panties and Socks [not-audio_url] [/not-audio_url]

Duration: 11:36
Do you need to declutter your closet? Sometimes your closet can get messy and full of old clothes and other things that you don't need. How do you go about cleaning that up? How do you keep it all organized? That's exact…
Hack for Soap Scum Removal - Remove Soap Scum Like a Pro! [not-audio_url] [/not-audio_url]

Duration: 10:38
What is a hack for soap scum removal? Soap scum is a nasty buildup in your sink, shower, or tub, and here is the best way to get rid of it! What is the best equipment for cleaning your job, and what is the best time to d…
Find Someone Else - What to Do When A Customer Tries to Dump You [not-audio_url] [/not-audio_url]

Duration: 6:38
When a Customer says they will have to find someone else to clean their home what do you do? How do you keep it from hurting your feelings? And how could you manage the customer expectations better? Learn to set boundari…
Dissatisfied Customer - Should  You Reclean or Give Their Money Back? [not-audio_url] [/not-audio_url]

Duration: 7:00
How do you deal with a dissatisfied customer? You did a maintenance clean and they are expecting a deep clean. Do you give their money back? Go back to reclean? How do you stay in business (and make a profit) while manag…
Hoarding Cleanup A New Way to Help - Strategies for Hoarding Removal [not-audio_url] [/not-audio_url]

Duration: 6:50
Hoarding cleanup will never be easy, but you don't have to go at it alone. Family and friend can help you in ways you may not have considered. Here are some hoarding removal strategies that really work. Take the steps yo…
Baking Soda Hacks or Hype?  24 Room-by-Room Uses To Help You Decide [not-audio_url] [/not-audio_url]

Duration: 17:09
Are these non-toxic, DIY baking soda hacks or hype? Here are 24 room-by-room baking soda hacks that changed my life. You get to decide if the odor removal and personal hygiene #bakingsoda tips are for you. Today's Ask a…
I Want to Quit and I'm Afraid I Might Get Sued! [not-audio_url] [/not-audio_url]

Duration: 7:44
"I want to quit and I'm afraid I might get sued." Do you ever thing you've got a high-maintenance customer that is going to be trouble? Do you quit before they get the best of you? Here are some cleaning business owner h…
Cleaning The House of Celebrities - What to Know and How to Behave [not-audio_url] [/not-audio_url]

Duration: 9:31
Cleaning the house of celebrities can seem daunting at first. Here is what you need to know to keep the job and get referrals from their celebrity friends. Also, here's what your employees need to know about how to behav…