When a Client Refuses a Reclean

When a Client Refuses a Reclean

Author: Angela Brown March 11, 2020 Duration: 8:06

When a client refuses a reclean, you may feel like you have a high maintenance customer.
As a house cleaner, it is important to clarify expectations with your cleaning client.

When a client refuses a reclean it doesn't mean you have difficult cleaning clients. How to talk to cleaning clients is an art every house cleaner can learn.

A frustrated client is bad for business and costs money on your customer satisfaction policy.
Clean don't reclean.

Today's #AskaHouseCleaner sponsor is Savvy Cleaner Training for house cleaners and maids.

*** CALENDAR OF EVENTS FOR HOUSE CLEANING TRAINING ***
https://SavvyCleaner.com/Calendar-of-Courses

*** MOST REQUESTED LIST OF CLEANING STUFF I USE ***
https://www.Amazon.com/shop/AngelaBrown


*** MORE VIDEOS ON THIS TOPIC ***

How To Make Your Customers Happy & Satisfied - ClickBank University - https://youtu.be/izFHWR8-NUg
5 Steps to Improve Customer Satisfaction - UpsideLearning - https://youtu.be/XK3cNcuvuMs
How to Give Great Customer Service: The L.A.S.T. Method - Learn English with Emma [engVid] - https://youtu.be/dnpMqQnt8WY
How to Handle Customer Complaints Like A Pro - Valuetainment - https://youtu.be/kx7-S9jvVXM
Service Business Examples - How to build a successful service-based business? - Evan Carmichael - https://youtu.be/Eccjx6hJP_U


*** GOOD KARMA RESOURCES FROM THIS EPISODE ***
These good karma links connect you to Amazon.com and affiliated sites that offer products or services that relate to today's show.
When you click on the links and buy the items you pay the exact same prices or less than if you found the links on your own elsewhere. The difference is that we make a small commission here at the show for sharing these links with you. So, you create good karma by supporting 8 families who work on this show.
Delivering Happiness: A Path to Profits, Passion, and Purpose - https://amzn.to/2Q4bq6D
Difficult Conversations: How To Discuss What Matters Most - https://amzn.to/2ICI0sa
Getting to Yes: Negotiating Agreement Without Giving In - https://amzn.to/2W1LXPi
Hug Your Haters: How to Embrace Complaints and Keep Your Customers - https://amzn.to/2TE2mI1
The Anatomy of Peace: Resolving the Heart of Conflict - https://amzn.to/334SOsu

*** CONNECT WITH ANGELA ON SOCIAL MEDIA ***
LinkedIn: https://www.linkedin.com/in/savvycleaner/
Facebook: https://Facebook.com/SavvyCleaner
Twitter: https://Twitter.com/SavvyCleane
Instagram: https://Instagram.com/SavvyCleaner
Pinterest: https://Pinterest.com/SavvyCleaner


*** GOT A QUESTION FOR A SHOW? ***
Email it to Angela[at]AskaHouseCleaner.com
Voice Mail: Click on the blue button at https://askahousecleaner.com


*** HOUSE CLEANING TIPS VAULT ***
(DELIVERED VIA EMAIL) - https://savvycleaner.com/tips


*** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY ***
http://amzn.to/2xUAF3Z

*** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP ***
https://www.facebook.com/groups/ProfessionalHouseCleaners/

*** VRBO AIRBNB CLEANING FACEBOOK GROUP ***
https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/


*** LOOKING FOR WAY TO GET MORE CLEANING LEADS ***
https://housecleaning360.com


*** WHAT IS ASK A HOUSE CLEANER? ***
Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and Advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. Cleaning company expansion help. Time-saving Hacks for DIY cleaners and more. Hosted by Angela Brown, a 25-year house cleaning expert and founder of Savvy Cleaner Training for House Cleaners and Maids.


*** SPONSORSHIPS & BRANDS ***
We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry read this: https://savvycleaner.com/product-review

*** THIS SHOW WAS SPONSORED BY ***
SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com

MY CLEANING CONNECTION – Your hub for all things cleaning – https://mycleaningconnection.com

HOUSECLEANING360.COM – Connecting House Cleaners with Homeowners – https://housecleaning360.com

SAVVY PERKS – Employee Benefits for Small Business Owners –
https://savvyperks.com

VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental
https://TurnoverCleaningTips.com

*** VIDEO CREDITS ***
VIDEO/AUDIO EDITING: Kristin O https://savvycleaner.com/reviews/kristin-o
HOST: Angela Brown https://savvycleaner.com/reviews/angela-brown
PRODUCER: Savvy Cleaner https://savvycleaner.com


Angela Brown, known to many as the House Cleaning Guru, hosts Ask a House Cleaner, a daily resource that feels more like a conversation with a deeply knowledgeable friend than a formal lesson. This podcast lives in the practical, sometimes messy, world of maintaining a home or running a cleaning service. Each episode is built directly from listener questions, which means the topics are always relevant and grounded in real challenges. You’ll hear specific strategies for tackling stubborn stains on various surfaces, the nuances of different cleaning techniques, and advice on selecting the right tools for the job. Beyond the physical work, Angela delves into the less-discussed aspects of the craft, such as managing client relationships and effective ways to market a cleaning business for those who do this professionally. The guidance is consistently actionable, designed to be applied immediately whether you’re caring for your own garden, organizing a leisure space, or building a career. The tone is straightforward and encouraging, demystifying tasks that can often feel overwhelming. By focusing on daily, digestible insights, this podcast builds a comprehensive education in home care and business acumen over time. It’s a reliable source for anyone who wants their environment to be cleaner and their process to be smarter, meeting you exactly where you are in your journey.
Author: Language: English Episodes: 1000

Ask a House Cleaner
Podcast Episodes
5 Easy Ways to Avoid Burnout in House Cleaning [not-audio_url] [/not-audio_url]

Duration: 10:44
5 easy ways to avoid burnout in house cleaning. That's what Angela Brown, The House Cleaning Guru is talking about today. Want to revitalize, restore and regenerate your life? You can anticipate burnout and renew your cl…
Family & Friends and Your Airbnb or VRBO - Vacation Rental Mailbag [not-audio_url] [/not-audio_url]

Duration: 7:19
Family & Friends and Your Airbnb or VRBO - How involved should they be? Can they come to visit whenever? Or as a host should you offer a limited number of buddy passes for family and friends? Angela Brown, The House Clea…
Bribes Don't Work - The Real Way to Get Kids to Clean Their Rooms [not-audio_url] [/not-audio_url]

Duration: 9:31
Bribes don't work. If you want to know the real way to get kids to clean their rooms it comes down to a community. Everybody wants to belong to a community. And kids love structure and schedules. Angela Brown, The House…
Angela Brown's Top 10 Gloves for House Cleaners [not-audio_url] [/not-audio_url]

Duration: 16:28
Angela Brown's Top 10 gloves for house cleaners, maids and Airbnb hosts give you ultimate hand protection. We cover AmerCare latex gloves and Ammex Corporation clear vinyl gloves. And Big Time Products Firm Grip Nitrile…
Should You Start a Cleaning Business with Your Spouse? [not-audio_url] [/not-audio_url]

Duration: 9:05
Should you start a cleaning business with your spouse? Angela Brown, The House Cleaning Guru shares the pros and cons. Anytime you go into business with your spouse, you challenge your marriage. You sign a prenup when yo…
Do's and Don'ts of Guestbook Reviews - Vacation Rental Mailbag [not-audio_url] [/not-audio_url]

Duration: 8:55
Here are the do's and don'ts of guestbook reviews for your #vacationrental or Airbnb. Some housekeepers or house cleaners want to leave a tips envelope for turnover services. Angela Brown, The House Cleaning Guru says th…
Pre-Walkthrough: THE SECRET to House Cleaning [not-audio_url] [/not-audio_url]

Duration: 10:28
Did you know that a pre-walkthrough is THE SECRET to house cleaning? Professional house cleaning and DIY cleaning both need a house cleaning walkthrough. This allows you to arrange your multi-task cleaning and stick to y…
Angela Brown's Top 10 Furniture Polish for House Cleaners [not-audio_url] [/not-audio_url]

Duration: 20:20
Angela Brown's Top 10 Furniture polish rundown will open your eyes to what's hot right now. Did you know that some house cleaners don't use furniture polish at all? And some have their favorite go-to wood cleaners. Inter…