When a client refuses a reclean, you may feel like you have a high maintenance customer.
As a house cleaner, it is important to clarify expectations with your cleaning client.
When a client refuses a reclean it doesn't mean you have difficult cleaning clients. How to talk to cleaning clients is an art every house cleaner can learn.
A frustrated client is bad for business and costs money on your customer satisfaction policy.
Clean don't reclean.
Today's #AskaHouseCleaner sponsor is Savvy Cleaner Training for house cleaners and maids.
*** CALENDAR OF EVENTS FOR HOUSE CLEANING TRAINING ***
https://SavvyCleaner.com/Calendar-of-Courses
*** MOST REQUESTED LIST OF CLEANING STUFF I USE ***
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*** MORE VIDEOS ON THIS TOPIC ***
How To Make Your Customers Happy & Satisfied - ClickBank University - https://youtu.be/izFHWR8-NUg
5 Steps to Improve Customer Satisfaction - UpsideLearning - https://youtu.be/XK3cNcuvuMs
How to Give Great Customer Service: The L.A.S.T. Method - Learn English with Emma [engVid] - https://youtu.be/dnpMqQnt8WY
How to Handle Customer Complaints Like A Pro - Valuetainment - https://youtu.be/kx7-S9jvVXM
Service Business Examples - How to build a successful service-based business? - Evan Carmichael - https://youtu.be/Eccjx6hJP_U
*** GOOD KARMA RESOURCES FROM THIS EPISODE ***
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Delivering Happiness: A Path to Profits, Passion, and Purpose - https://amzn.to/2Q4bq6D
Difficult Conversations: How To Discuss What Matters Most - https://amzn.to/2ICI0sa
Getting to Yes: Negotiating Agreement Without Giving In - https://amzn.to/2W1LXPi
Hug Your Haters: How to Embrace Complaints and Keep Your Customers - https://amzn.to/2TE2mI1
The Anatomy of Peace: Resolving the Heart of Conflict - https://amzn.to/334SOsu
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*** VRBO AIRBNB CLEANING FACEBOOK GROUP ***
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*** LOOKING FOR WAY TO GET MORE CLEANING LEADS ***
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*** WHAT IS ASK A HOUSE CLEANER? ***
Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and Advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. Cleaning company expansion help. Time-saving Hacks for DIY cleaners and more. Hosted by Angela Brown, a 25-year house cleaning expert and founder of Savvy Cleaner Training for House Cleaners and Maids.
*** SPONSORSHIPS & BRANDS ***
We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry read this: https://savvycleaner.com/product-review
*** THIS SHOW WAS SPONSORED BY ***
SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com
MY CLEANING CONNECTION – Your hub for all things cleaning – https://mycleaningconnection.com
HOUSECLEANING360.COM – Connecting House Cleaners with Homeowners – https://housecleaning360.com
SAVVY PERKS – Employee Benefits for Small Business Owners –
https://savvyperks.com
VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental
https://TurnoverCleaningTips.com
*** VIDEO CREDITS ***
VIDEO/AUDIO EDITING: Kristin O https://savvycleaner.com/reviews/kristin-o
HOST: Angela Brown https://savvycleaner.com/reviews/angela-brown
PRODUCER: Savvy Cleaner https://savvycleaner.com
