A260 - How to unexpectedly delight clients?

A260 - How to unexpectedly delight clients?

Author: Jason Resnick March 8, 2019 Duration: 7:27
"I finished a large project with a client and sent a small gift to them based on something you said in the conversation we had a couple week ago. The response I got was insane! I received a message from them thanking me for the gift card. They then followed it up with 'no one ever does that for me, so I really really appreciated it.'"

Jason Resnick runs a web development and design business, and he’s heard all the questions that keep independent creators up at night. Twice a week, he opens up the inbox for Ask Rezzz, turning those real-world frustrations into practical, actionable advice. This isn't about abstract theory; it's a direct line to someone who's navigated the same tricky terrain. You'll hear Jason tackle the messy, everyday problems-like dealing with a perpetually late client, figuring out how to build a stable stream of recurring revenue, or shifting your practice to attract clients who truly value your work. The tone is straightforward and conversational, focusing on sustainable strategies over quick fixes. If you're building a creative business and find yourself feeling stuck or overwhelmed, this podcast offers a regular dose of clarity from someone who gets it. Each episode feels like a focused coaching session, designed to help you move past the hurdles and grow a business that respects your time and expertise.
Author: Language: English Episodes: 100

Ask Rezzz
Podcast Episodes
A232 - Are you reviewing your projects? [not-audio_url] [/not-audio_url]

Duration: 5:00
Ever feel like you finished a project and felt like the weight of the world lifted up off your shoulders. Suddenly you have this sense of relief that is so strong you wonder how you got sucked into that mess in the first…
A231 - How do you make it simple for a lead to sign? [not-audio_url] [/not-audio_url]

Duration: 4:24
As a business owner, as a salesperson, which if you are freelancing I hate to break the news here, but you are in sales, you need to close the open loops in the decision making for your leads and clients. We don’t have c…
A230 - How not to be annoying in sales? [not-audio_url] [/not-audio_url]

Duration: 7:02
Can I give you a bit of a kick in the butt today? You aren’t annoying if you are sending a lead value. If they think it’s annoying, do you want to work with them anyway?
A229 - How do you segment your email list? [not-audio_url] [/not-audio_url]

Duration: 7:19
Let’s assume for the sake of brevity that you are segmenting your list at least to the point of people who have bought and haven’t bought from you. If you are like me, you are tag happy, they want to track everything som…
A228 - Are you reviewing your sales process? [not-audio_url] [/not-audio_url]

Duration: 6:44
Are you sitting there thinking that you suck at sales? Maybe you say to yourself “I’m not confident in my selling skills.” If you aren't reviewing your sales process, then FULL STOP and listen to this show today.
A227 - How to sell on Twitter? [not-audio_url] [/not-audio_url]

Duration: 6:44
Since Feb 26 in 2008, I’ve built my business without selling on Twitter. Um....what? I have no qualms about saying that Twitter is my home away from home. Without Twitter, I’m not sure where I’d be right now, to be hones…
A225 - How do you push past the imposter syndrome? [not-audio_url] [/not-audio_url]

Duration: 6:30
How do you do the work and push past the fear of getting it out there. Things like podcasting and “going live” and just the general action of putting something into the world is scary. I won’t ignore that. But I want to…
A224 - What is the #1 business trend for 2019? [not-audio_url] [/not-audio_url]

Duration: 5:06
I’ll be honest, I’m not sure why I’ve been asked this. I’m honored, but I’m not in any sort of position to give a great answer. Simply because I’m one who studies business trends and not in that analytical type of positi…
A223 - How to ditch hourly rates? [not-audio_url] [/not-audio_url]

Duration: 3:53
Jonathan Stark invited me onto his podcast where I unpacked being a platform specialist and how I built a productized service. I actually shared some of the fears I had along the way.