Is pay-on-delay a 'win-win'?

Is pay-on-delay a 'win-win'?

Author: Momentum Media May 1, 2025 Duration: 41:39

It's one of the biggest political bunfights in Australia's aviation sector – should the government force airlines to compensate passengers for delays within their control, above and beyond the usual refunds or flight credits?

If you listen to the airlines, the answer is a resounding no, with representatives at the Senate committee hearings on proposed legislation warning it could drive up costs and lead to more delays and cancellations.

But according to customer advocate Adam Glezer of Consumer Champion, that's not the case – and, in fact, there are some hidden upsides in the idea for industry as well as consumers.

On this week's Australian Aviation Podcast, Jake Nelson speaks with Glezer about his work and why he supports more robust passenger protections.


You'll find the Australian Aviation Podcast Network right at the intersection of runway tarmac and boardroom strategy. Produced by Momentum Media, this collection of shows digs into the stories that define flight in this part of the world, moving well beyond the headlines. Each episode feels like a hangar chat with the people who know the industry best-pilots, engineers, executives, and analysts-offering a grounded perspective on everything from the engineering marvels of new aircraft to the complex logistics of running an airline. We explore the sheer joy and freedom of recreational flying just as deeply as the tough commercial decisions that keep the sector aloft. Whether it's a discussion on sustainable fuel technologies, the revival of regional routes, or the history behind a beloved aircraft type, the conversation is always driven by genuine curiosity. Tune in for clear, informed talk that connects the dots between the business of aviation and the passion that fuels it, all delivered with a distinct Aussie lens. This podcast network is for anyone who feels that lift of anticipation when an aircraft throttles down the runway, or who simply wants to understand the forces that shape how we connect across this vast continent and beyond.
Author: Language: English Episodes: 385

Australian Aviation Podcast Network
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