All Ears Podcast | Creating a customer-centric buying experience

All Ears Podcast | Creating a customer-centric buying experience

Author: Automotive News August 24, 2021 Duration: 15:56
Mike Kane, Senior Vice President of Consumer Credit Operations at Ally Financial, discusses how the pandemic changed the way consumers buy cars, what changes are permanent and what dealers can do to create a digital purchase experience that customers have come to expect.

Dive deeper into the stories shaping the global auto industry with Automotive News Special Reports. This audio companion from the editors of Automotive News moves beyond the headlines, offering nuanced analysis and extended conversations that the weekly magazine and website can only hint at. Each episode focuses on a single, pressing topic-whether it's the seismic shift toward electric vehicles, the intricate dance of supply chain logistics, or the strategies behind the latest executive moves. You'll hear directly from the reporters on the ground, along with candid interviews with industry insiders, engineers, and analysts who are driving these changes. Think of this podcast as your backstage pass to the decisions and disruptions that define the business of making and selling cars. It’s for professionals who need context, not just the news, and for anyone fascinated by the complex machinery of this trillion-dollar sector. Tune in for these periodic, in-depth explorations that connect the dots on the forces transforming transportation.
Author: Language: English Episodes: 65

Automotive News Special Reports
Podcast Episodes
EV1: A Legacy In A New Light Ep. 4 | Cultivated. Then crushed [not-audio_url] [/not-audio_url]

Duration: 43:19
After working as an EV1 leasing agent, Chelsea Sexton became the leader of a group of enthusiasts who tried to save the car. Here, she recounts her topsy-turvy experience, and her accidental role in the documentary “Who…
EV1: A Legacy In A New Light Ep. 3 | A Craftsmen Build [not-audio_url] [/not-audio_url]

Duration: 9:17
Maureen Midgley, first plant manager for the EV1 at the almost boutique-style Lansing Craft Centre in Michigan, describes the manufacturing process for the largely handbuilt EV1.
EV1: A Legacy In A New Light Ep. 2 | Hollywood Glamour [not-audio_url] [/not-audio_url]

Duration: 13:56
General Motors’ flashy launch of the EV1—at a Sylvester Stallone film premiere—helped generate a loyal following of celebrities and environmentalists. But when GM slashed the advertising budget, it faced the criticism fr…
All Ears on F&I | Emerging areas of fraud risk and vulnerability [not-audio_url] [/not-audio_url]

Duration: 33:04
Sponsored by Ally. Ally's Senior Director of Fraud and Security Mike Carr discusses emerging areas of fraud, risk and vulnerability that dealers need to consider and mitigate as retailing and automotive becomes more digi…
100 Leading Women | Finding inspiration [not-audio_url] [/not-audio_url]

Duration: 14:48
On August 13, nine leaders from the 2020 list of 100 Leading Women joined Automotive News editors via Zoom to discuss the most pressing industry issues facing females today and beyond. We’ll explore key themes from those…