Meet Lauren Langston | Tekmetric's New COO

Meet Lauren Langston | Tekmetric's New COO

Author: Braxton Critcher April 24, 2025 Duration: 33:18

Switching Shop Management Systems isn't as hard as you think! Give Shop Controller a try HERE

If your DVI isn't certified, you're losing customers! Get a FREE certification when you touch HERE!


In this episode, you'll get to meet Tekmetric's new COO! Lauren Langston shares her journey from a software-focused background to joining the automotive industry, emphasizing her desire to deliver better technology tailored to the auto repair industry. Braxton and Lauren also get into the trust gap between consumers and auto repair shops, highlighting how transparency and the right technology can help bridge that divide. 

00:00 Vertical SaaS in Professional Services

04:02 Consumer Distrust in Auto Repair

09:13 Enhancing Customer Trust Through Tech

12:06 Tekmetric's Brand and Founder Impact

14:59 Managing Tech Change in Business

20:19 "Founders Drive Continuous Innovation"

21:10 Tekmetric's Next-Level Customer Focus

24:25 "Aligning Customer Needs with Offerings"

27:47 Auto Industry's Vast Opportunities

31:46 Building Tech with Industry Experts


Braxton Critcher hosts Automotive Repair News Today, a podcast that feels like a direct line to the shop floor and the latest industry developments. It sits at a unique crossroads, blending the hands-on passion of a leisure project with the sharp insights needed for automotive business. Each episode digs into current stories and shifts within the repair world, moving beyond just technical manuals to explore the real people and innovative practices moving the field forward. You’ll hear straightforward discussions about operational changes, emerging tools, and the positive stories that often go unreported. This isn't about dry announcements; it's a conversation for shop owners, technicians, and enthusiasts who care about the craft's future. As part of the Changing The Industry family, this podcast focuses on actionable news and constructive dialogue, offering a grounded perspective you can use whether you're under a hood or running a service desk. Tune in for a clear-eyed look at where auto repair is headed next.
Author: Language: English Episodes: 100

Automotive Repair News Today
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