Samantha Spencer: Why airport ops is the hardest job at the airport

Samantha Spencer oversees both landside and airside operations at South Bend International Airport—meaning she’s responsible for everything from FAA and TSA compliance to snow ops, badging, construction coordination, and daily airfield safety. She explains why airport operations has no “typical day”: her team can handle a fuel spill, a raccoon on a runway, a runway closure, a diverted aircraft, and pilot deviation reporting all before lunch—then make it look smooth anyway. She also breaks down what it’s like to lead young in an industry that often equates leadership with age. Instead of trying to look older or act tougher, she builds credibility through preparation, consistency, and stepping in wherever needed. She shares wins like driving strong compliance results and staying active in the industry through professional programs and young professional leadership—while pushing back on the idea that you have to “move out to move up” to be qualified. Looking forward, Samantha talks about how airports are modernizing fast—massive infrastructure projects, bigger aircraft capability, sustainability upgrades, and safer airfield geometry. She argues the next decade will demand leaders who kill the “that’s how we’ve always done it” mindset, take ownership, and invest in the next generation early—because the workforce pipeline is thinning and aviation needs new talent to step up. CHAPTERS(00:00) Running airside + landside(01:38) Modernization pressure is real(04:44) Meet Samantha Spencer(05:34) No background, chose aviation(08:12) Finding airport ops path(10:45) Young leader, proving herself(17:19) SMS without reinventing wheels(22:43) “Controlled chaos” before lunch(25:58) Notre Dame surge and “Irish apron”(39:47) Be happy, humble, know worth SPONSOR ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Atlantic Aviation⁠⁠⁠⁠ | ⁠⁠⁠⁠atlanticaviation.com⁠⁠⁠⁠ WORK WITH SHAESTAFor bookings and inquiries, visit: https://shaestawaiz.com/book MORE ABOUT SAMANTHA SPENCERLinkedIn: Samantha Spencer, C.M., ACE MORE ABOUT SHAESTA WAIZ  Website: ⁠⁠⁠⁠shaestawaiz.com⁠⁠⁠⁠  Instagram: ⁠⁠⁠⁠@shaesta.waiz⁠⁠⁠⁠ LinkedIn: ⁠⁠⁠⁠Shaesta Waiz⁠⁠⁠⁠ YouTube: ⁠⁠⁠⁠www.youtube.com/@aviateplatform⁠⁠⁠⁠ TikTok: ⁠⁠⁠⁠@shaestawaiz⁠⁠⁠⁠ Threads: ⁠⁠⁠⁠@shaesta.waiz⁠⁠⁠⁠ Production, Distribution, and Marketing By Massif & Kroo Website:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠MassifKroo.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ For inquiries/sponsoring: email hello@MassifKroo.com Learn more about your ad choices. Visit megaphone.fm/adchoices