Episode 417: Navigating AI: Future-Proofing Your Business and Building Strong Team Culture

Navigating AI for Your Pet Services Business Are you finding it difficult to manage your pet services business? From setting the right pricing to handling daily tasks, it can feel overwhelming. In this episode of BIYB, we dive into how navigating AI can streamline processes and improve your business operations. Becky from Paws Around Motown shares her growth journey. She discusses overcoming challenges such as pricing, hiring, and scaling her business. Through her insights, you’ll discover how navigating AI can simplify tough decisions and allow you to focus on what matters most. From pricing to customer service, Becky explains how technology can ease your workload, so you can offer the best care to your clients. How AI Can Optimize Your Operations Feeling overwhelmed by daily tasks in your pet services business? You're not alone. Becky shares how she used AI tools to make data-driven decisions. These tools simplified her pricing, increased productivity, and even improved customer satisfaction. We’ll also discuss how navigating AI can help you pinpoint areas for improvement without getting stuck in analysis paralysis. Whether you’re just starting out or have been in business for a while, this episode provides practical advice on using AI. Learn how to enhance your pricing, improve your services, and confidently grow your business. We’ll also talk about continuous improvement and the power of a 90-day plan to stay on track. Join us for this insightful discussion on navigating AI for your pet services business. Start making smarter, more informed decisions today! Timestamps: [2:00] Becky's business background and mastermind journey [6:00] Client love strategy and employee love strategy [12:00] Details on Becky's creative onboarding and team building processes [16:00 ] Integration of AI into Becky's business processes [22:00] Handling negative feedback and maintaining company culture [27:00] Becky and Bella's experiences with various AI tools and techniques [33:00] Encouragement for continuous improvement and setting manageable goals [38:00] Final thoughts, encouragement, and wrap-up Notable Quotes: "When everyone zigs, I zag." "If you fear diversity, if you fear an all inclusive team, if you don't want to get slobbered on and kissed by animals every day and have emotional support animals, then this place probably isn't for you." "Compare yourself to you yourself. Not to someone else." "You don't have to people please. You're like, no, that's not what I want. No, that's not what I want." "If you're trying to chase other people, you're always going to lose." Resources: FREE 20-min consult with Bella Joey Coleman's books: "Never Lose a Customer Again" and "Never Lose an Employee Again" Jenna Kucher's Instagram ChatGPT Magai Did you love this episode? Make sure you never miss an episode! Head over to Apple Podcasts or Spotify to subscribe to Bella In Your Business. Transcript: Hello, Becky. Becky. Hi. Hi. I'm not here twice. I'm trying to figure out. Because you have two things signed in. Do you want me to kick the other one off? Yeah. Okay. Does that sound better? Oops. Yes. Thank you. Okay. Yeah, we had two Becky's. It was funny. One Becky is enough. Yeah. So funny. How are you? Oh, cold. How are you? I'm good. I'm cozy. Cozy, cozy. Okay. So today we're doing the podcast. Yes. Yeah. Okay. Do you have a topic in mind? No, I didn't get anything. It was just about the 20 minute coaching, so I didn't know how to do. Oh, okay. So usually, like, we just, like, pick a topic that you want to talk about. Okay, well, what do you want to talk about? Because it's your podcast. Oh, no. Yeah. Talk about a million things. Yeah, no, pick something that would be good for you because I mean, like, and we're just going to talk it through and work it through, like in your business, you know, or we could just be casual about it. Do you want to do something we already did. Like, do you want to do hiring or do you want to do, like, like what's hot right now? Want to do AI something? AI is hot. But, like, it probably would be a little more difficult to talk about because it's more like show and tell, I would say. But we could talk about how. Do you want to talk client love strategy, since we just went through that. Do you want to talk? Yeah, let's pick up on your client love strategy. Okay. Okay, Ready? You're just going to ask me questions, right? I don't know. We'll just talk about. Yeah, I was thinking you were going to come with, like, a question, like something like a topic you wanted to talk about so we could just pick up from, like, where we left off on the client love. Yeah. And we'll just talk about it. It was just supposed to be for, like, an example of your 20 minute call, but I don't. I've never done one of those, so I didn't really know how that works. Oh, okay. Okay. Because I just jumped in with you head first. I know, I know. Let's do it. Okay, ready? Okay. Welcome to another episode of Bella in your business. My name is Bella Vasta and today we have a completely different episode for you. I'm very excited. I have a Becky with pause around Motown with me who you may have heard of me talk about a lot. I call her lovingly, call her my unicorn. And Becky's been on the podcast a couple of times. But today we're going to do something different. We're going to do a little bit of a coaching call. So if any of you guys have been thinking about jumping on with me, I always tell you to do a 20 minute call, go to jump consulting, dotnet forward slash 20. I've had some of you think say to me, oh my God, I can't believe you actually booked me. You actually wanted to talk to me and I'm like, yes. So this is your personal invite right now. If you've been on the fence or we haven't talked before, I love meeting you now. If we've met before, I also do intensives, which we've done tons of more intensives than I could probably imagine or think about or remember rather with Becky. And we started back in 2020 or 2021. Becky, when did we start? And tell the audience for those who might not know you, who you are, where you are, what your company is. I'm Becky Lee. I am the owner of Paws Around Motown, which is just outside of Detroit, Michigan. So we serve all of metro Detroit. And I believe we started, I believe I hopped into the bellisphere about 2020. Uh huh. I remember you came in like a firecracker. Like all of a sudden it was like life before Becky, in life after Becky. You just came in like gangbusters. And I remember you were so active and just doing everything, soaking everything up. It was your excitement was exciting to me and it's never stopped since then. I think you first started with the Mastermind. Right, let's see. And then, and then we did a intensive where I was coming to. Was it Chicago? And you came down to Chicago to see me, right? Yeah, I drove down from Michigan and yeah, I started, was a avid podcast listener of yours and yeah, heard about the Mastermind, jumped into that jumped into intensives and jumped into better marketing with Bella. Yeah. You know what's actually uncanny right now is one of the beauty beauties of the Mastermind is we have this thing called the File and you start off with like an introduction of who you are and what your goals are. And that's dated. So I just looked it up, Becky, and it was Saturday, July 6, 2019. Oh. So we've been doing this for about four, five years and your old 90 day goals are on here. I'm just kind of looking through them actually I should probably share a screen with you. That's not the life of my business. Oh my gosh. And that's why I love these, these things Here, too, because you really get to see how far you've come, because it's like. It's kind of like a business diary. And here you were like, finish the website, cancel QuickBooks, remove time to pet integration. Let's see. Get set up on the 40, 40, 40, 30, 30 rule or some variation. Oh, my gosh. This is training center acquisition, grand opening, website rebrand. Isn't this amazing how far you've come? Yeah. That's so old. I know, I know. This is amazing. Put together a press release, research. Oh, my gosh. So amazing. So, Becky, over the years, I mean, you have become. You did. You opened up a center, and then you close the center because you realize that you don't need it anymore. Really, you guys focus on dog walking. You've been in the Mastermind program, too. And what we're currently talking about was your client love strategy. Can you explain to the listeners what. Why we need a client love strategy and what that means? Because I think it's a part that a lot of people forget and maybe even go into how that also relates to an employee love strategy. Yeah. So we talked in the Mastermind, actually about two books, both written by Joey Coleman, and jumped on those. Joey Coleman came in and did a free training on the 100 days the employee love. Never lose an employee again. And before that, we did never lose a customer again. And we talked a lot about how customer service is reactive and customer experience is proactive. So one of the things that Joey talks about in his book is the need to have all of these touch points within the first 100 days of client acquisition because they're still kind of on the fence. And so it helps build that kind of trust and loyalty and letting the customer or client know that, like, how important they are to you and. And how much you love them, basically. Yeah. Yeah. I was trying to pull up the thing that we were working on because we had left off working on, and I'd like to chat with you a little bit about that today, and maybe you'll inspire some people. Is that actually someone in the Mastermind was just. I won't give out her name, but she was. I was just replying to her today because she was like,