C3 and the Future of Mobile on ServiceNow with David Murch

C3 and the Future of Mobile on ServiceNow with David Murch

Author: Lauren McManamon July 30, 2025 Duration: 44:57

Welcome to Break Point: the ServiceNow Developer Podcast! In this episode of Break Point, we had the pleasure of interviewing Sr. Manager of Inbound Product Management, David Murch, about the creation of the C3 app: the now very famous collectible card experience built for ServiceNow events like Knowledge and the World Forums. They dive into how mobile capabilities were essential to the app's success, its rapid development timeline, and the collaborative effort behind it. The episode ALSO previews new mobile features in the Zurich release and offers guidance for developers looking to get started with mobile app development on ServiceNow.

⏱️ Timestamps

  • 00:00 Welcome & Introductions 
  • 09:43 What Is C3?
  • 14:29 The Construction of the C3 Experience
  • 16:39 What Was the Hardest Part About Making C3?
  • 24:05 What Do You Want People Walking Away From C3 Knowing?
  • 26:29 C3 V2 Plans
  • 29:07 Mobile Platform Zurich Enhancements
  • 35:24 Mobile SDK and Builder Experiences Zurich Enhancements
  • 41:37 Where to Start Your Mobile Enablement Journey 4
  • 3:08 Conclusions & Outro

🔗 Links ServiceNow Mobile App Building

See omnystudio.com/listener for privacy information.


Ever find yourself deep in a ServiceNow build or script, needing a moment to step back and think? That's the space where Break Point lives. Hosted by Senior Developer Advocate Lauren McManamon, this podcast feels like a series of insightful coffee chats with the very people shaping the platform and building careers on it. Conversations here move beyond dry documentation. Lauren sits down with ServiceNow product managers and developers to pull apart the nuances of new Now Platform features, but she also brings in customers to get real about the applications they've actually shipped. The discussions are grounded and practical, whether they're with interesting voices from across the ServiceNow ecosystem or professionals sharing tangible career advice for leveling up. It’s designed for admins, developers, and builders at any stage, offering a blend of technical depth and professional perspective. Tuning into this podcast provides a genuine pause to learn from others' experiences, making it a resource that feels both useful and refreshingly human. You'll come away from each episode with a clearer understanding of what's possible on the platform and perhaps a new idea for your own development path.
Author: Language: en-us Episodes: 100

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