EP73 Creating superb customer service with Steve Coscia (Sep 2021)

EP73 Creating superb customer service with Steve Coscia (Sep 2021)

Author: Bill Spohn April 22, 2022 Duration: 41:27

I'm so pleased to welcome my friend Steve Coscia to the podcast!

 

You may have heard of him; he focuses on training customer service skills especially in the world of HVAC.

 

As a master communications trainer, he gets his points across via memorable story telling.

 

He holds awesome in-person training sessions (he has been to TruTech Tools twice!) and has books, newsletters, materials, and videos, all of which can be found though this website and YouTube channel: Links below

 

https://www.coscia.com/

 

https://www.youtube.com/user/stevecoscia/videos

 

His 3 key principles of customer problem handling are contain, qualify and correct.

 

A lot of what he teaches may be considered life skills. You need to get a dose of Steve if you can.


You will also find Steve presenting at conferences and in the media/videos via other organizations like ACCA and The New Flat Rate.

 

This episode was recorded in September 2021.


Ever wonder why some buildings feel just right-healthy, comfortable, and surprisingly efficient-while others seem to work against you? That’s the territory explored in Building HVAC Science, a podcast hosted by seasoned experts Eric Kaiser and Bill Spohn. This isn't just about thermostats and ductwork; it's a deep, practical dive into the physics and principles that make indoor environments work. You’ll hear conversations that dissect real-world diagnostics, question common practices, and explain the often-overlooked science behind temperature, airflow, and moisture. The discussions naturally progress from foundational concepts to the latest tools and technologies used for measurement and verification, always linking theory to tangible results in building performance. By focusing on the interplay between proper HVAC design, installation, and human well-being, this podcast provides actionable knowledge for professionals and curious minds alike. Tune in for a clear-eyed look at how understanding the built environment leads to spaces that are better for both people and the planet.
Author: Language: English Episodes: 265

Building HVAC Science
Podcast Episodes