Improving Customer Experience with Ken Corbin of the IRS and consultant Martha Dorris

Improving Customer Experience with Ken Corbin of the IRS and consultant Martha Dorris

Author: Federal News Network | Hubbard Radio June 29, 2022 Duration: 23:59
What should federal agencies focus on when it comes to delivering better services to taxpayers? What policies have been effective, and what more can be done to support agency leaders? Insights from Ken Corbin, Chief Taxpayer Experience Officer at the IRS, and customer experience consultant Martha Dorris. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

What does it take for citizens to genuinely believe in their public institutions? That's the central question explored in Building Trust in Government, a podcast from the Federal News Network and Hubbard Radio. Rather than abstract theory, these conversations focus on tangible, actionable ideas. Each episode brings together experts from MITRE’s Center for Data-Driven Policy alongside leaders from across the federal landscape, industry, and academia. They dissect real challenges facing federal programs, from service delivery to policy implementation, aiming to find practical, data-informed solutions that can make a measurable difference. You'll hear candid discussions about what's working, what isn't, and how evidence and collaboration can pave a better path forward. This isn't about political talking points; it's a grounded look at the mechanics of effective governance. For anyone curious about the inner workings of policy or involved in public service, this podcast offers a rare forum where complex ideas are broken down into understandable and impactful strategies. The goal is always the same: to move beyond skepticism and toward a more effective and credible relationship between the government and the people it serves.
Author: Language: English Episodes: 13

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