Engineer Delight

Engineer Delight

Author: Sharran Srivatsaa October 22, 2024 Duration: 17:44

Click Here to Get All Podcast Show Notes!

Are you wondering what you can do to grow your business? You've probably heard business gurus say you have to add value. But what does that even mean? There is so much advice out there, but there's something you probably haven't considered–creating delight for your customers.


In this episode, Sharran explores why mundane, everyday tasks don't make you memorable—they’re simply expected. He argues that real growth and client loyalty come from engineering moments of delight. He shares personal stories and practical steps for creating these delightful experiences in your business and personal life, leaving lasting impressions that set you apart. 


Learn to map out your client journey and identify key moments to surprise, add value, and evoke emotions. It’s time to go beyond steady effort and transform your relationships by creating memorable moments.


“Here's what adds tangible value–it's really simple: Does it increase revenue, does it decrease cost, does it increase joy, does it reduce stress?”


- Sharran Srivatsaa


Timestamps:

01:25 - Why routine tasks aren't enough to stand out

05:02 - The step-by-step process for mapping your client journey

08:30 - How unexpected actions can surprise and delight

09:41 - Real-life examples of delightful experiences in business

14:03 - The four keys to adding tangible value


Resources:

- The 5am Club - https://sharran.com/5amclub/

- Join the 10K Wisdom Private Partner Podcast, now available to you for free - https://www.highlandprime.com/optin-10k-wisdom

- Join Sharran's VIP Community - https://sharran.com/vip/

- The Real Brokerage - https://www.joinreal.com/

- Top Agent Power Pack - https://sharran.activehosted.com/f/121

- The Job of a CEO - https://www.highlandprime.com/download-job-of-ceo

- ARC Multifamily Real Estate Investing - https://arcmf.com/

- Sharran's Partnership Program - https://www.highlandprime.com/

- Grab Sharran’s 4-Week MBA for Free - https://sharran.com/4weekmba/


Connect with Sharran:

- Facebook - https://www.facebook.com/likesharran

- Instagram - https://www.instagram.com/sharransrivatsaa/

- Twitter - https://twitter.com/sharran

- LinkedIn - http://www.linkedin.com/in/sharran

- YouTube - https://www.youtube.com/channel/UCzpl_gT1bVB1iNZl9yQbWuA?sub_confirmation=1


There's a lot of advice out there about building a business, but much of it feels theoretical or disconnected from the messy reality of day-to-day operations. Business School with Sharran Srivatsaa exists in that gap between theory and execution. Hosted by Sharran Srivatsaa, an entrepreneur and investor who has personally built and exited five companies across different sectors, this podcast is built on a foundation of direct, tactical experience. As the President and Managing Partner at Acquisition.com, Sharran now works closely with other business owners, giving him a unique, ground-level view of the common challenges and opportunities facing founders and operators today. Each episode focuses on stripping away the fluff and noise to discuss the specific strategies, mental frameworks, and practical steps that drive real growth. You'll hear conversations that tackle everything from marketing and management to investing and operational efficiency, all aimed at providing clarity and intentionality for the journey. This isn't about generic inspiration; it's for the underdogs and builders who are focused on measurable results. The insights shared in this podcast come from the front lines, offering a perspective that is both broad from his multi-industry exits and deeply personal from his current work guiding other companies. If you're looking for actionable guidance from someone who has repeatedly navigated the path from startup to successful exit, you'll find a valuable resource here.
Author: Language: English Episodes: 100

Business School with Sharran Srivatsaa
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