Leveraging Technology Collaboration for Better Citizen Services

Leveraging Technology Collaboration for Better Citizen Services

Author: Canadian Government Executive September 29, 2023 Duration: 21:15

In this episode of CGE Radio, host J. Richard Jones sits down with Mark Lambert, Senior Managing Director, Canada Public Service Lead, Accenture. They have a lively discussion about public and private collaboration, IT skills, and getting the most out of procurement.

Mark leads Accenture's federal public service business in Canada and supports federal clients to innovate and implement digital solutions to address their most important challenges and transform how citizens are served.

Accenture is one of the world's leading professional services organizations, specializing in delivering technology to the private and public sector, with more than 700,000 employees across the world. This includes more than 6,000 employees in Canada, located across 11 offices from coast to coast. Accenture leverages a global network of expertise to provide technology services to Canada's leading businesses. They do this by skilling and re-skilling their people across the world, so they and the organizations they serve are built for change and make the right investments to ensure they are a leader in innovative technology solutions.

In this episode:

  • How are successful governments managing digital transformations?
  • What trends are impacting public sector IT in Canada?
  • What role does Accenture play with the Canadian FedGov?
  • How are government clients using cloud?
  • How does hybrid work enable digital transformation?
  • And much more!

For decades, Canadian Government Executive has been the essential print and digital publication for those navigating the complex machinery of the public service. Canadian Government Executive Radio extends that legacy into audio, creating a direct channel for conversation about the policies, technologies, and leadership shaping governance from town halls to Parliament Hill. This podcast moves beyond press releases and official statements to explore the real-world implementation of ideas. Each episode features candid discussions with deputy ministers, city managers, IT directors, and frontline innovators who are tasked with turning legislation into action. You’ll hear about the challenges of digital transformation, the intersection of cybersecurity and citizen services, and the evolving nature of public sector leadership in a time of rapid change. It’s a forum for the people who build, manage, and protect the programs that define Canadian society. By focusing on the practical expertise of senior officials and the technologists enabling modern government, this series provides context and clarity that you won’t find in daily news coverage. Tune in for a nuanced perspective on how decisions are made, how technology is adopted, and how public service executives are steering their organizations toward the future. This is where policy meets practice, offering listeners an insider’s understanding of the forces that govern.
Author: Language: English Episodes: 100

Canadian Government Executive Radio
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