Meeting new demands and citizens expectations

Meeting new demands and citizens expectations

Author: Canadian Government Executive May 31, 2021 Duration: 25:32

The year 2020 will be remembered as a time when the world as we knew came to a halt. But it will also be remembered as the year when telework became the norm and the digital enterprise became even more important. Despite major technology investments, many government agencies still struggle to meet the surge of new demands and citizen expectations. 

Joining us on the show today to talk more about this is Robert (Bob) Osborn. Bob is the Chief Technology Officer, Global Governments for ServiceNow.


For decades, Canadian Government Executive has been the essential print and digital publication for those navigating the complex machinery of the public service. Canadian Government Executive Radio extends that legacy into audio, creating a direct channel for conversation about the policies, technologies, and leadership shaping governance from town halls to Parliament Hill. This podcast moves beyond press releases and official statements to explore the real-world implementation of ideas. Each episode features candid discussions with deputy ministers, city managers, IT directors, and frontline innovators who are tasked with turning legislation into action. You’ll hear about the challenges of digital transformation, the intersection of cybersecurity and citizen services, and the evolving nature of public sector leadership in a time of rapid change. It’s a forum for the people who build, manage, and protect the programs that define Canadian society. By focusing on the practical expertise of senior officials and the technologists enabling modern government, this series provides context and clarity that you won’t find in daily news coverage. Tune in for a nuanced perspective on how decisions are made, how technology is adopted, and how public service executives are steering their organizations toward the future. This is where policy meets practice, offering listeners an insider’s understanding of the forces that govern.
Author: Language: English Episodes: 100

Canadian Government Executive Radio
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