Update on digital strategies for public sector

Update on digital strategies for public sector

Author: Canadian Government Executive January 21, 2020 Duration: 29:53

Digital transformation is a big challenge but it is also an excellent opportunity. How does Canada compare with the rest of the world? What is the biggest digital potential for public sector?

Digital is speeding up the process of citizen engagement and making it easier for citizens to be served. In this episode of CGE Radio, J. Richard Jones talks with Robert (Bob) Osborn, Chief Technology Officer for Service Now (Federal) about the challenges and opportunities for the Government of Canada, how to solve digital issues and to make citizens engagement more efficient.

Bob is an accomplished senior executive who has held many high level IT leadership positions, including Director of Logistics IT for the U.S. Army G4, Deputy J6/CIO for U.S. Transportation Command, and CIO of the National Nuclear Security Administration where he was responsible for the Nation's nuclear weapons design and manufacturing information. He has led major IT and organizational transformations throughout his career and is an acknowledged thought leader recognized across the public sector market. As a user of ServiceNow, Bob led ITIL based Enterprise Service Management standardization within the Federal Government. Bob also served as a United States Marine Corps officer for 27 years.

Hear more about data, AI and 5G and how this will help in the overall process and government services. 


For decades, Canadian Government Executive has been the essential print and digital publication for those navigating the complex machinery of the public service. Canadian Government Executive Radio extends that legacy into audio, creating a direct channel for conversation about the policies, technologies, and leadership shaping governance from town halls to Parliament Hill. This podcast moves beyond press releases and official statements to explore the real-world implementation of ideas. Each episode features candid discussions with deputy ministers, city managers, IT directors, and frontline innovators who are tasked with turning legislation into action. You’ll hear about the challenges of digital transformation, the intersection of cybersecurity and citizen services, and the evolving nature of public sector leadership in a time of rapid change. It’s a forum for the people who build, manage, and protect the programs that define Canadian society. By focusing on the practical expertise of senior officials and the technologists enabling modern government, this series provides context and clarity that you won’t find in daily news coverage. Tune in for a nuanced perspective on how decisions are made, how technology is adopted, and how public service executives are steering their organizations toward the future. This is where policy meets practice, offering listeners an insider’s understanding of the forces that govern.
Author: Language: English Episodes: 100

Canadian Government Executive Radio
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