Cleveland City Council member Jasmin Santana is advocating for improved Spanish language services at city hall, as she receives numerous calls from Spanish-speaking residents needing assistance navigating government offices. The Hispanic population in Cleveland has grown significantly, with over 49,000 residents, and more than 31,000 speaking Spanish, many of whom are not fluent in English. Advocates argue that the lack of support hits small business owners hard, particularly when dealing with complex building permits. City officials acknowledge the issue and have attempted solutions like hiring a translation liaison and using outside translation services, but have not yet found a local, dedicated bilingual staff. The city also handles translations in other languages, but plans to fill the Hispanic liaison role soon and offer summer internships for translators.
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