Special Deliveries
Steve Dowling and Craig Carroll examine two very different communication moments with the same core question underneath them: what happens when credibility gets tested in public. First, they analyze Pope Leo XIV’s unusua…
Communication Breakdown
Communication Breakdown is a sharp, fast-moving podcast for PR and communications pros who want to understand what really happens when reputations are on the line. Hosted by OCRs Craig Carroll and Steve Dowling, each postgame-style episode breaks down how organizations navigate high-visibility crises, product launches, policy debates, and other make-or-break moments in the public eye.
Drawing on experience from institutions like USC Annenberg, UNC Chapel Hill, OpenAI, and Apple, the hosts dissect real-world cases, exploring what worked, what failed, and why. Listeners can expect candid analysis of messaging, leadership, media strategy, stakeholder management, and internal alignment, all grounded in current events across news and business.
Whether youre in marketing, management, or corporate communications, listen episodes of Communication Breakdown to sharpen your judgment, stress-test your own strategies, and better anticipate how communications decisions play out when it matters most.
Episodes
Context is King
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll examine two very different communications tests: Nestlé’s playful response to the theft of 400,000 KitKat bars, and Air Canada’s damaging leader…
Spring Break Bonanza
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll revisit key moments from the first quarter, focusing on how companies responded to politically charged events and public pressure. They examine…
Friendly skies vs. strong headwinds
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll examine how United and Delta communicated through a punishing week for the airline industry, marked by soaring fuel costs, geopolitical instabil…
Chalamet’s Choke, Daryl’s Splash
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll unpack how Timothée Chalamet’s Oscar campaign unraveled despite strong box office performance and critical acclaim. They examine how an aggressi…
McMisfire
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll analyze two very different communications moments playing out in public view. First, they examine a viral Instagram video featuring McDonald’s C…
Iran, Earnings, and … TACOs?
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll break down two parallel realities corporate communicators now have to manage at once. First, they analyze how the White House communicated the o…
Tariff Turnabout, Milan Meltdown
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll unpack the Supreme Court’s 6–3 ruling that last year’s emergency tariffs were illegally imposed, throwing $175 billion in collected duties into…
Silence & Subpoenas
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll examine a Bloomberg column arguing that America’s most powerful CEOs have gone conspicuously quiet in the Trump era. They unpack the idea of a “…
The Outspoken Olympians
In this episode of Communication Breakdown, Steve Dowling and Craig Carroll examine three threads that dominated the week: U.S. Olympic athletes speaking on America while competing in Milan, the privacy backlash to Ring’…
