3 Levels of Active Listening: Step-by-Step Masterclass for Better Conversations

3 Levels of Active Listening: Step-by-Step Masterclass for Better Conversations

Author: Simon Goode May 14, 2025 Duration: 22:24
In this episode, Simon Goode breaks down active listening into three levels: building initial connection through body language and basic responses, using coregulation and summarizing to help others feel truly heard, and practicing genuine curiosity to foster reciprocal change in conversations. He shares practical tips, like using open and closed questions, mirroring, and mindful summaries, to improve everyday listening skills. Simon also emphasizes the power of approaching conversations with ...

Simon Goode has spent years in the quiet, often tense rooms where professional mediation happens. He brings that experience directly into each episode of Conflict Skills, moving beyond theory to the tangible techniques that actually defuse tensions. This isn't about abstract concepts; it's a practical guide for the everyday disagreements that arise in boardrooms, between business partners, or even within your own team. You'll hear Simon break down real scenarios, analyzing where conversations fracture and how to steer them toward resolution. The podcast serves as a kind of audio toolkit, offering actionable steps you can apply immediately, whether you're an entrepreneur facing a partnership dispute, a manager navigating team dynamics, or simply someone looking to handle personal conflicts with more grace. Expect a focus on clear communication, de-escalation tactics, and the structural approaches used by professional mediators. By listening, you gain access to the kind of insights usually reserved for closed-door sessions, all framed within Simon's straightforward, experience-driven perspective. Tune in to transform conflict from a source of stress into an opportunity for constructive dialogue and stronger outcomes.
Author: Language: English Episodes: 50

Conflict Skills
Podcast Episodes
When Clients Push for Discounts: Conflict Skills and Solutions [not-audio_url] [/not-audio_url]

Duration: 26:23
In this episode, Simon Goode explores a real-life case study of a client requesting a discount for mediation services, analyzing the situation using conflict resolution frameworks. He breaks down the negotiation through…
Essential Ground Rules for Successful Workplace Mediation [not-audio_url] [/not-audio_url]

Duration: 21:50
In this episode, Simon Goode outlines the importance of setting clear ground rules for workplace mediation to foster productive and respectful conversations. He explains his collaborative approach to developing these gui…
Four Restorative Questions to Stop Rumination After Conflict [not-audio_url] [/not-audio_url]

Duration: 36:35
In this episode, Simon Goode explores the topic of rumination, particularly in the context of conflict, and demonstrates his personal reflective practice to address intrusive thoughts. He walks through Terry O’Connell’s…
Insights on Conflict, Self-Regulation, and Philosophical Humility [not-audio_url] [/not-audio_url]

Duration: 27:41
Welcome to the Conflict Skills Podcast, hosted by professional mediator Simon Goode. This episode marks a personal milestone, as Simon Goode reflects on his 45th birthday and the lessons learned through years of mediatin…