Conflict Management in Organisational Change: Reacting to Staff Resistance and Emotions

Conflict Management in Organisational Change: Reacting to Staff Resistance and Emotions

Author: Simon Goode December 6, 2023 Duration: 20:54
In this episode, host Simon Goode discusses managing conflict during organizational change, specifically when the change is outside of people's control. He applies the stages of grief model by Elizabeth Kubler Ross to analyze staff reactions to change, providing examples of shock, denial, frustration, and depression, and offering strategies to support staff at each stage. Simon also emphasizes the importance of clear and frequent communication, empathetic listening, and problem-solving in eff...

Simon Goode has spent years in the quiet, often tense rooms where professional mediation happens. He brings that experience directly into each episode of Conflict Skills, moving beyond theory to the tangible techniques that actually defuse tensions. This isn't about abstract concepts; it's a practical guide for the everyday disagreements that arise in boardrooms, between business partners, or even within your own team. You'll hear Simon break down real scenarios, analyzing where conversations fracture and how to steer them toward resolution. The podcast serves as a kind of audio toolkit, offering actionable steps you can apply immediately, whether you're an entrepreneur facing a partnership dispute, a manager navigating team dynamics, or simply someone looking to handle personal conflicts with more grace. Expect a focus on clear communication, de-escalation tactics, and the structural approaches used by professional mediators. By listening, you gain access to the kind of insights usually reserved for closed-door sessions, all framed within Simon's straightforward, experience-driven perspective. Tune in to transform conflict from a source of stress into an opportunity for constructive dialogue and stronger outcomes.
Author: Language: English Episodes: 100

Conflict Skills
Podcast Episodes
Conflict After Promotion: From Peer to Leader [not-audio_url] [/not-audio_url]

Duration: 19:38
In this episode, Simon Goode explores a workplace conflict scenario where a team member's promotion disrupts previous dynamics among close colleagues. He discusses Tuckman's stages of team development—forming, storming,…
How to Mend Rifts and Break Negative Cycles in Family Relationships [not-audio_url] [/not-audio_url]

Duration: 25:58
In this episode of the Conflict Skills Podcast, Simon Goode explores the topic of mending rifts, especially within families, sharing practical strategies for repairing strained relationships and the importance of empathe…
From Student to Mediator: Navigating Careers in Dispute Resolution [not-audio_url] [/not-audio_url]

Duration: 1:10:02
In this episode of the Conflict Skills Podcast, Simon Goode sits down with Neo, a law student curious about the realities and pathways into dispute resolution and mediation. Their conversation covers Simon Goode's unconv…
Five Simple Ways to Improve Your Conflict Management Skills [not-audio_url] [/not-audio_url]

Duration: 44:42
In this episode, Simon Goode shares five practical and accessible strategies for improving conflict management skills, including regulating your breathing, using statements instead of questions, finding ways to relax, wr…
Managing Gen Z Staff As A Millenial (Gen Y) [not-audio_url] [/not-audio_url]

Duration: 42:48
In this episode of the Conflict Skills Podcast, host Simon Goode explores the challenges millennials face when managing Gen Z staff, using a real-life case study to illustrate common issues like communication barriers, d…