How Sonos rebooted itself

How Sonos rebooted itself

Author: The Verge September 3, 2026 Duration: 1:13:44
My guest today is Sonos CEO Tom Conrad. Tom was on the board at Sonos during the disastrous 2024 app redesign that threatened to crash the entire brand, and he took over as interim CEO to right the ship during that period. About a year ago, he took the permanent role.  I have been dying to have Tom on the show to talk about how the board decided to move on from previous CEO Patrick Spence, how he diagnosed the issues inside the company, and what decisions he made to fix them. Plus. Tom was willing to get into the weeds and nerd out with me, and I think this one is pretty fun because of it. Read the full interview transcript on The Verge. Links:  After two years of turmoil, Sonos attempts a triumphant return | The Verge How Sonos’ Tom Conrad Is reshaping the brand after app disaster | Bloomberg An in-depth interview with Sonos interim CEO Tom Conrad | The Verge (2025) Sonos’ smart assistant is expanding from music to home control | The Verge Inside Sonos’ decision to sue Google — and how it won | Decoder (2022) Subscribe to The Verge to access the ad-free version of Decoder! Credits: Decoder is a production of The Verge and part of the Vox Media Podcast Network. Decoder is produced by Greg Ott, Kate Cox, and Nick Statt. This episode was edited by Ursa Wright. Our editorial director is Kevin McShane.  The Decoder music is by Breakmaster Cylinder. Learn more about your ad choices. Visit podcastchoices.com/adchoices

At the intersection of power, innovation, and consequence, you'll find Decoder with Nilay Patel. Hosted by The Verge's editor-in-chief, this isn't a typical business or technology podcast that simply recites the news. Instead, Nilay engages with founders, CEOs, legislators, and artists in substantive conversations that dissect the mechanics behind major decisions. The dialogue focuses on the real-world implications of big ideas, probing how today's choices in boardrooms and legislatures ripple out into society tomorrow. You'll hear guests articulate their toughest challenges, the trade-offs they've made, and the often-unseen forces shaping industries from social media and artificial intelligence to transportation and entertainment. Each episode is built on a foundation of genuine curiosity, aiming to unpack not just what is happening, but why it matters for the way we all live and work. Listening to this podcast feels like gaining access to a nuanced, behind-the-scenes briefing where strategy and philosophy collide. It's for anyone who suspects that the most important stories aren't the announcements themselves, but the human decisions, the unforeseen problems, and the ethical calculations that happen long before the headlines are written. Through these detailed conversations, Decoder provides a crucial lens on the architects of our modern world and the complex systems they are building, for better or worse.
Author: Language: English Episodes: 50

Decoder with Nilay Patel
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