The DoorDash Problem: How AI browsers are a huge threat to Amazon

The DoorDash Problem: How AI browsers are a huge threat to Amazon

Author: The Verge November 20, 2025 Duration: 30:55
Okay, let’s talk about AI and what I’ve been calling the “DoorDash problem.” This is about to define the next battle in AI, and it might completely transform not only how you order a sandwich, but also how the entire internet economy works in general. If you’ve been listening to the show this past year, you’ve heard me bring up the Doordash problem nearly a dozen times. I’ve been asking CEOs and leaders in tech and AI about it any chance I can get. Now, a lawsuit between Amazon and Perplexity is bringing this exact issue to the forefront, kicking off a major AI browser fight that could define the future of agents and the web itself.  Links:  Amazon and Perplexity have kicked off the great AI web browser fight | The Verge Amazon sues to stop Perplexity from using AI tool to buy stuff | Bloomberg Amazon's Cease and Desist letter to Perplexity | Amazon Bullying Is not innovation | Perplexity Amazon gets hit by a Comet | Platformer Humans Only! Why Amazon doesn’t want AI shoppers | NY Mag Amazon vs Perplexity: the AI agent war has arrived | The Guardian Amazon ad revenue soars 24 percent to $17.7 billion | THR Subscribe to The Verge to access the ad-free version of Decoder! Credits: Decoder is a production of The Verge and part of the Vox Media Podcast Network. Decoder is produced by Kate Cox and Nick Statt and edited by Ursa Wright. Our editorial director is Kevin McShane.  The Decoder music is by Breakmaster Cylinder. Learn more about your ad choices. Visit podcastchoices.com/adchoices

At the intersection of power, innovation, and consequence, you'll find Decoder with Nilay Patel. Hosted by The Verge's editor-in-chief, this isn't a typical business or technology podcast that simply recites the news. Instead, Nilay engages with founders, CEOs, legislators, and artists in substantive conversations that dissect the mechanics behind major decisions. The dialogue focuses on the real-world implications of big ideas, probing how today's choices in boardrooms and legislatures ripple out into society tomorrow. You'll hear guests articulate their toughest challenges, the trade-offs they've made, and the often-unseen forces shaping industries from social media and artificial intelligence to transportation and entertainment. Each episode is built on a foundation of genuine curiosity, aiming to unpack not just what is happening, but why it matters for the way we all live and work. Listening to this podcast feels like gaining access to a nuanced, behind-the-scenes briefing where strategy and philosophy collide. It's for anyone who suspects that the most important stories aren't the announcements themselves, but the human decisions, the unforeseen problems, and the ethical calculations that happen long before the headlines are written. Through these detailed conversations, Decoder provides a crucial lens on the architects of our modern world and the complex systems they are building, for better or worse.
Author: Language: English Episodes: 100

Decoder with Nilay Patel
Podcast Episodes
How AI safety took a backseat to military money [not-audio_url] [/not-audio_url]

Duration: 42:56
This is Hayden Field, senior AI reporter at The Verge — and your Thursday episode guest host. I have another couple of shows for you while Nilay is out on parental leave, and we’re going to be spending more time diving i…
Dropout CEO Sam Reich on business, comedy, and keeping culture weird [not-audio_url] [/not-audio_url]

Duration: 1:06:00
Guest host Hank Green talks with his friend Dropout CEO Sam Reich about keeping a business simple, trying to run a company the “right way,” and why the internet should be full of as many weird little projects as possible…
How chatbots — and their makers — are enabling AI psychosis [not-audio_url] [/not-audio_url]

Duration: 50:11
Verge senior AI reporter Hayden Field and New York Times reporter Kashmir Hill discuss the significant mental health impact AI chatbots, such as ChatGPT, can have on users — both people in crisis, and also people who see…
Sal Khan is hopeful that AI won't destroy education [not-audio_url] [/not-audio_url]

Duration: 1:03:33
This is Hank Green, cofounder of Complexly. You might remember last year when I turned the tables on Nilay and interviewed him on his own show. That was a ton of fun, and it was so much fun that they’ve brought me back a…
The quest to keep OpenAI honest [not-audio_url] [/not-audio_url]

Duration: 40:12
Despite being one of the most valuable companies in the world, OpenAI is still technically a nonprofit. That’s what set the stage for the dramatic board coup in 2023 that briefly ousted Sam Altman as CEO. And now, OpenAI…
Rewind: Bookshop CEO's crusade to save books from Amazon [not-audio_url] [/not-audio_url]

Duration: 1:07:13
Hello, and welcome to Decoder! This is Senior Producer Nick Statt. We’re on a small break for the end of summer, and, sadly, Nilay will still be out a little while longer when we come back. But we have an excellent slate…
Is ChatGPT killing higher education? [not-audio_url] [/not-audio_url]

Duration: 57:01
Hello! Decoder senior producer Kate Cox here. I’m afraid I’m still not Nilay, but I hope you’ve been enjoying our series of guest hosts this summer while he’s out on parental leave. We have a few more really great guest…
Amazon is betting on agents to win the AI race [not-audio_url] [/not-audio_url]

Duration: 53:50
This is Alex Heath, your Thursday episode guest host and deputy editor at The Verge. One of the biggest topics in AI these days is agents — the idea that AI is going to move from chatbots to reliably completing tasks for…