Scaling Human Connection with AI with Sprinklr CIO Sanjay Macwan

Scaling Human Connection with AI with Sprinklr CIO Sanjay Macwan

Author: The AI in Enterprise Software Podcast Series November 12, 2025 Duration: 28:34
On the 59th episode of Enterprise AI Innovators, hosts Evan Reiser (CEO and co-founder, Abnormal AI) and Saam Motamedi (Greylock Partners) welcome Sanjay Macwan, Chief Information Officer at Sprinklr. Sanjay explains how Sprinklr is using AI to enhance customer experience at scale by reducing friction, making engagement intuitive, and ensuring every user feels heard. He also shares practical examples of how internal operations are being optimized through AI. Quick hits from Sanjay: On transfo...

Behind every major shift in how large companies operate, there's usually a handful of people who saw it coming. Enterprise AI Innovators puts you directly in the room with them. This isn't about abstract theories; it's a series of frank discussions with the technology executives actually steering their organizations through the complexities of artificial intelligence. Hosts Evan Reiser, founder and CEO of Abnormal AI, and Saam Motamedi, a general partner at Greylock Partners, guide these conversations with a practitioner's insight, cutting through the hype to uncover the real strategic decisions and practical implementations that define success. Each episode of this podcast reveals how leaders are applying AI and other cutting-edge tools to solve tangible business problems, from security and operations to customer experience and beyond. You'll hear firsthand accounts of what works, what doesn't, and how transformation truly takes hold at scale. For anyone involved in shaping the future of their company, this series offers an essential look at the innovation currently reshaping the enterprise landscape. Tune in for a direct line to the ideas and experiences driving change.
Author: Language: en-us Episodes: 66

Enterprise AI Innovators
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