Understanding AI and Customer Success with Gainsight CIO Karl Mosgofian

Understanding AI and Customer Success with Gainsight CIO Karl Mosgofian

Author: The AI in Enterprise Software Podcast Series January 10, 2024 Duration: 28:45
On the 33rd episode of Enterprise Software Innovators, hosts Evan Reiser (Abnormal Security) and Saam Motamedi (Greylock Partners) talk with Karl Mosgofian, CIO of Gainsight. Gainsight is an industry-leading customer success platform used by enterprise organizations to optimize the customer journey from beginning to end. In this conversation, Karl shares his thoughts on balancing the hype versus the reality of current AI capabilities, understanding opportunities presented by generative AI, an...

Behind every major shift in how large companies operate, there's usually a handful of people who saw it coming. Enterprise AI Innovators puts you directly in the room with them. This isn't about abstract theories; it's a series of frank discussions with the technology executives actually steering their organizations through the complexities of artificial intelligence. Hosts Evan Reiser, founder and CEO of Abnormal AI, and Saam Motamedi, a general partner at Greylock Partners, guide these conversations with a practitioner's insight, cutting through the hype to uncover the real strategic decisions and practical implementations that define success. Each episode of this podcast reveals how leaders are applying AI and other cutting-edge tools to solve tangible business problems, from security and operations to customer experience and beyond. You'll hear firsthand accounts of what works, what doesn't, and how transformation truly takes hold at scale. For anyone involved in shaping the future of their company, this series offers an essential look at the innovation currently reshaping the enterprise landscape. Tune in for a direct line to the ideas and experiences driving change.
Author: Language: en-us Episodes: 66

Enterprise AI Innovators
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