Government Customer Experience & Engagement Summit : Culture Track - Employees as Customers

Government Customer Experience & Engagement Summit : Culture Track - Employees as Customers

Author: ServiceNow Industries Podcasts November 17, 2023 Duration: 34:57
Federal Fridays with ServiceNow (Government)
BusinessEducationFitnessGovernmentHealthHealth & FitnessMedicineNewsScienceTechnology

An agency’s ability to execute on its mission comes down to the people supporting that mission: the workforce. Without a backbone of human capital with the passion, drive, and innovative force to translate new ideas to reality, any overhaul in customer service delivery falls flat. In this session, experts in customer experience and employee engagement make the case for a holistic approach to CX, starting with the employees, and share their roadmap for success in treating employees as customers.

Speakers:

  • Nicole "Niki" French, Customer Service Branch Manager, Transportation Security Administration, Department of Homeland Security
  • Pam Van Meter, Principal CIAM Specialist, Okta
  • Ron Vickery, Area VP, Customer & Industry Workflows, Government, Healthcare & Higher Education, ServiceNow
  • Amber Chaudhry, Chief Experience Officer (Acting), Department of Housing and Urban Development

See omnystudio.com/listener for privacy information.


Every Friday, a conversation unfolds that bridges the gap between technology and public service. Federal Fridays with ServiceNow (Government) brings together a rotating group of ServiceNow's own experts and professionals from both the public and private sectors. These discussions go beyond simple product updates, delving into the real-world challenges and opportunities facing government agencies today. You'll hear candid talks about modernizing workflows, improving citizen services, and navigating the unique landscape of federal IT. Each episode in this podcast collection offers a focused look at how digital transformation is actively reshaping government operations, from health and administrative services to policy and beyond. The dialogue is practical and grounded, providing insights that are as applicable to state and local government professionals as they are to federal employees. Tune in for a weekly dose of perspective from those who are building and implementing the tools that keep our institutions running. This is where the mission of public service meets the innovation of the platform, hosted by the ServiceNow Industries Podcasts team.
Author: Language: en-us Episodes: 100

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