Government CX: Aligning to deliver world-class customer service

Government CX: Aligning to deliver world-class customer service

Author: ServiceNow Industries Podcasts May 20, 2022 Duration: 16:29
Federal Fridays with ServiceNow (Government)
BusinessEducationFitnessGovernmentHealthHealth & FitnessMedicineNewsScienceTechnology

Agencies have been working on improving how they deliver services to citizens for a number of years. While progress has been made, there is still much more to do. With the PRESIDENT’S MANAGEMENT AGENDA and the EXECUTIVE ORDER on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government, the federal government is making a strong statement on their recommitment to being “of the people, by the people, [and] for the people.” Learn how ServiceNow is digitizing and delivering word-class customer experiences today at a variety of agencies featuring omni-channel solutions, and what is in on the Horizon.


Hear from Justin Brooks, Director, Customer and Industry Workflows, Federal, ServiceNow, as he discusses:

  • The President’s Executive order on CX
  • Where ServiceNow is delivering modernization for government to deliver services to their customers
  • What’s next for ServiceNow in Customer Service Management

Click here to watch this session on-demand.

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Every Friday, a conversation unfolds that bridges the gap between technology and public service. Federal Fridays with ServiceNow (Government) brings together a rotating group of ServiceNow's own experts and professionals from both the public and private sectors. These discussions go beyond simple product updates, delving into the real-world challenges and opportunities facing government agencies today. You'll hear candid talks about modernizing workflows, improving citizen services, and navigating the unique landscape of federal IT. Each episode in this podcast collection offers a focused look at how digital transformation is actively reshaping government operations, from health and administrative services to policy and beyond. The dialogue is practical and grounded, providing insights that are as applicable to state and local government professionals as they are to federal employees. Tune in for a weekly dose of perspective from those who are building and implementing the tools that keep our institutions running. This is where the mission of public service meets the innovation of the platform, hosted by the ServiceNow Industries Podcasts team.
Author: Language: en-us Episodes: 100

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Federal Fridays with ServiceNow (Government)
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