How CX Executive Order Changes Things

How CX Executive Order Changes Things

Author: ServiceNow Industries Podcasts September 9, 2022 Duration: 37:52

In June, 2022, the federal government announced that $100 million from the Technology Modernization Fund will be allocated specifically for projects that improve the citizen experience. The idea, according to the TMF’s board, is to improve the public’s ability to access and manage government services by delivering self-service digital tools and services and improving non-digital channels like customer call centers.
Featured Speakers: Jonathan Alboum, Federal CTO & Principal Digital Strategist, ServiceNow, Steven Boberski, Business Development Executive, Genesys, Jessie Posilkin, Customer Experience Portfolio Lead, Technology Modernization Fund, U.S. General Services Administration

See omnystudio.com/listener for privacy information.


Every Friday, a conversation unfolds that bridges the gap between technology and public service. Federal Fridays with ServiceNow (Government) brings together a rotating group of ServiceNow's own experts and professionals from both the public and private sectors. These discussions go beyond simple product updates, delving into the real-world challenges and opportunities facing government agencies today. You'll hear candid talks about modernizing workflows, improving citizen services, and navigating the unique landscape of federal IT. Each episode in this podcast collection offers a focused look at how digital transformation is actively reshaping government operations, from health and administrative services to policy and beyond. The dialogue is practical and grounded, providing insights that are as applicable to state and local government professionals as they are to federal employees. Tune in for a weekly dose of perspective from those who are building and implementing the tools that keep our institutions running. This is where the mission of public service meets the innovation of the platform, hosted by the ServiceNow Industries Podcasts team.
Author: Language: en-us Episodes: 100

Federal Fridays with ServiceNow (Government)
Podcast Episodes
USO Transition Services Panel Session with ServiceNow - Part 2 [not-audio_url] [/not-audio_url]

Duration: 31:22
In partnership with USO, former service members who are now part of the ServiceNow family, got together for an information session that was open to all Active Duty, Reserve & National Guard & Their Spouses to discuss tra…
USO Transition Services Panel Session with ServiceNow - Part 1 [not-audio_url] [/not-audio_url]

Duration: 23:12
In partnership with USO, former service members who are now part of the ServiceNow family, got together for an information session that was open to all Active Duty, Reserve & National Guard & Their Spouses to discuss tra…
IT Operations Management for Government, Part 2 [not-audio_url] [/not-audio_url]

Duration: 14:44
IT modernization is becoming a continuous process in the current digital environment and preventing IT outages from happening is crucial to successful mission delivery. Join host Francis Rose from Government Matters, Dav…
IT Operations Management for Government, Part 1 [not-audio_url] [/not-audio_url]

Duration: 14:26
As IT leaders across government look to shift to proactive operations, they must migrate from legacy systems and take down the data silos that come with it. Join host Francis Rose from Government Matters, David Catanoso,…
The CIO Evolution Episode 6: Data First, Technology Second [not-audio_url] [/not-audio_url]

Duration: 6:05
We’ll de-buzz the hype around Machine Learning (ML) and Artificial Intelligence (AI) by defining key challenges and then applying ML and AI solutions as tools to solving them. See omnystudio.com/listener for privacy info…
The CIO Evolution Episode 5: Tech Can Take Care of Our People [not-audio_url] [/not-audio_url]

Duration: 7:02
The CIO Evolution Episode 5: Tech Can Take Care of Our People Meeting the DoD strategic goal of taking care of our people means introducing human-centered design into how we build technology solutions. Hear about the imp…

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