Mission Possible - Big transformation with small steps

Mission Possible - Big transformation with small steps

Author: ServiceNow Industries Podcasts May 6, 2022 Duration: 6:40

Looking at the current state of technology in the IC through the lens of the past, ServiceNow’s Kevin Brooks, Field CTO and Executive Strategist for the DOD at ServiceNow, explores how eliminating silos has been a longtime aspiration of the IC. While progress has been made since the release of a Bush-era report recommending the IC use technology to transform how it works, the silos that remain challenge the IC to make full use of powerful new technologies.

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Every Friday, a conversation unfolds that bridges the gap between technology and public service. Federal Fridays with ServiceNow (Government) brings together a rotating group of ServiceNow's own experts and professionals from both the public and private sectors. These discussions go beyond simple product updates, delving into the real-world challenges and opportunities facing government agencies today. You'll hear candid talks about modernizing workflows, improving citizen services, and navigating the unique landscape of federal IT. Each episode in this podcast collection offers a focused look at how digital transformation is actively reshaping government operations, from health and administrative services to policy and beyond. The dialogue is practical and grounded, providing insights that are as applicable to state and local government professionals as they are to federal employees. Tune in for a weekly dose of perspective from those who are building and implementing the tools that keep our institutions running. This is where the mission of public service meets the innovation of the platform, hosted by the ServiceNow Industries Podcasts team.
Author: Language: en-us Episodes: 100

Federal Fridays with ServiceNow (Government)
Podcast Episodes
How CX Executive Order Changes Things [not-audio_url] [/not-audio_url]

Duration: 37:52
In June, 2022, the federal government announced that $100 million from the Technology Modernization Fund will be allocated specifically for projects that improve the citizen experience. The idea, according to the TMF’s b…
Healthcare IT in Government - Progress & Best Practices [not-audio_url] [/not-audio_url]

Duration: 59:22
The pandemic era of the past two years has highlighted the value of health IT. How have agencies been utilizing IT to improve health care and health care services?During this exclusive edition of Federal Executive Forum,…
Mission Possible - Technology to accelerate your workforce [not-audio_url] [/not-audio_url]

Duration: 9:15
Siloed systems, manual processes, risk exposure, evolving ways of working: these are all challenges the IC faces when it comes to its technology. Tune in as ServiceNow thought leader and head of creator workflows, Gregg…
Is Your Workforce Ready for the Future [not-audio_url] [/not-audio_url]

Duration: 18:38
Having a skilled and capable workforce is essential for mission success. However, attracting, training, and retaining the talent necessary is not easy. In fact, it's getting harder, as increased workloads lead to burnout…
ServiceNow Federal Forum 2022 - Accelerating Service Delivery [not-audio_url] [/not-audio_url]

Duration: 32:14
Service delivery has a whole new meaning for Federal agencies thanks to Biden’s new Customer Experience EO. The end goal: eliminate friction in customer interactions with government organizations. This panel session with…
ServiceNow Federal Forum 2022 - Diversity and Inclusion [not-audio_url] [/not-audio_url]

Duration: 35:02
President Biden’s recent DEIA EO calls for the Federal workforce to act as a model for diversity and inclusion for organizations across the country. National Science Foundation’s Javier Inclán, GSA’s Traci DiMartini, and…
ServiceNow Federal Forum 2022 - The Future of Mission Resiliency [not-audio_url] [/not-audio_url]

Duration: 25:10
How can government agencies leverage modern technology to carry out missions of any caliber? Hear from Lt. Gen. Rob Skinner, Director of DISA and Commander of Joint Force Headquarters-Department of Defense Information Ne…