ServiceNow Federal Forum 2023: Beyond the Mandate- Exceeding Federal Customer Experience Expectations

ServiceNow Federal Forum 2023: Beyond the Mandate- Exceeding Federal Customer Experience Expectations

Author: ServiceNow Industries Podcasts October 20, 2023 Duration: 36:12

The Biden administration’s executive order on transforming customer experience (CX) put people at the center of everything government does. To rethink government service delivery and create lasting change, agencies must take a holistic view, spanning financial, human resources, legal, data, and technology teams; empower employees; create seamless workflows; and more. Join this session to gain variety of perspectives on CX best practices and learn how one agency built constituent trust through efficiencies and transparency using Public Sector Digital Services from ServiceNow.

Featured Speakers:
• Ron Vickery, Senior Sales Leader, ServiceNow
• Maria Bertucci, System Administrator, National Finance Center, Department of Agriculture
• Doug Freeman Director of Customer Experience & Human-Centered Design, Department of Commerce
• Pamela Scruggs ePermits Program Lead, U.S. Fish and Wildlife Service


See video recording here: link to YouTube

See omnystudio.com/listener for privacy information.


Every Friday, a conversation unfolds that bridges the gap between technology and public service. Federal Fridays with ServiceNow (Government) brings together a rotating group of ServiceNow's own experts and professionals from both the public and private sectors. These discussions go beyond simple product updates, delving into the real-world challenges and opportunities facing government agencies today. You'll hear candid talks about modernizing workflows, improving citizen services, and navigating the unique landscape of federal IT. Each episode in this podcast collection offers a focused look at how digital transformation is actively reshaping government operations, from health and administrative services to policy and beyond. The dialogue is practical and grounded, providing insights that are as applicable to state and local government professionals as they are to federal employees. Tune in for a weekly dose of perspective from those who are building and implementing the tools that keep our institutions running. This is where the mission of public service meets the innovation of the platform, hosted by the ServiceNow Industries Podcasts team.
Author: Language: en-us Episodes: 100

Federal Fridays with ServiceNow (Government)
Podcast Episodes
USO Transition Services Panel Session with ServiceNow - Part 2 [not-audio_url] [/not-audio_url]

Duration: 31:22
In partnership with USO, former service members who are now part of the ServiceNow family, got together for an information session that was open to all Active Duty, Reserve & National Guard & Their Spouses to discuss tra…
USO Transition Services Panel Session with ServiceNow - Part 1 [not-audio_url] [/not-audio_url]

Duration: 23:12
In partnership with USO, former service members who are now part of the ServiceNow family, got together for an information session that was open to all Active Duty, Reserve & National Guard & Their Spouses to discuss tra…
IT Operations Management for Government, Part 2 [not-audio_url] [/not-audio_url]

Duration: 14:44
IT modernization is becoming a continuous process in the current digital environment and preventing IT outages from happening is crucial to successful mission delivery. Join host Francis Rose from Government Matters, Dav…
IT Operations Management for Government, Part 1 [not-audio_url] [/not-audio_url]

Duration: 14:26
As IT leaders across government look to shift to proactive operations, they must migrate from legacy systems and take down the data silos that come with it. Join host Francis Rose from Government Matters, David Catanoso,…
The CIO Evolution Episode 6: Data First, Technology Second [not-audio_url] [/not-audio_url]

Duration: 6:05
We’ll de-buzz the hype around Machine Learning (ML) and Artificial Intelligence (AI) by defining key challenges and then applying ML and AI solutions as tools to solving them. See omnystudio.com/listener for privacy info…
The CIO Evolution Episode 5: Tech Can Take Care of Our People [not-audio_url] [/not-audio_url]

Duration: 7:02
The CIO Evolution Episode 5: Tech Can Take Care of Our People Meeting the DoD strategic goal of taking care of our people means introducing human-centered design into how we build technology solutions. Hear about the imp…

«1...678910