ServiceNow Federal Forum 2024: Elevate Total Experience - A Holistic Approach to Mission Success

ServiceNow Federal Forum 2024: Elevate Total Experience - A Holistic Approach to Mission Success

Author: ServiceNow Industries Podcasts June 14, 2024 Duration: 25:42

Engaged employees create positive experiences for their customers. Leading agencies use the concept of total experience (TX) to unite citizen and employee experiences across channels, creating the best possible outcomes. Listen to this session to learn how to implement TX improvements that fulfill your commitment to innovate, adapt, and prioritize citizen experience, while also supporting employees.

Featured Speakers:
• Diana Keohane, Senior Manager, Solution Consulting - Federal, ServiceNow
• Javier Inclán, Assistant Inspector General for Management and Chief Information Officer, National Science Foundation Office of Inspector General
• Mark James, Director of the OIT Enterprise Cloud Services Division, U.S. Customs and Border Protection
• James Johnson, Program Executive Officer, DLA Information Operations
• Col. Kris Saling, Acting Director, Innovation Directorate, U.S. Army Recruiting Command

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Every Friday, a conversation unfolds that bridges the gap between technology and public service. Federal Fridays with ServiceNow (Government) brings together a rotating group of ServiceNow's own experts and professionals from both the public and private sectors. These discussions go beyond simple product updates, delving into the real-world challenges and opportunities facing government agencies today. You'll hear candid talks about modernizing workflows, improving citizen services, and navigating the unique landscape of federal IT. Each episode in this podcast collection offers a focused look at how digital transformation is actively reshaping government operations, from health and administrative services to policy and beyond. The dialogue is practical and grounded, providing insights that are as applicable to state and local government professionals as they are to federal employees. Tune in for a weekly dose of perspective from those who are building and implementing the tools that keep our institutions running. This is where the mission of public service meets the innovation of the platform, hosted by the ServiceNow Industries Podcasts team.
Author: Language: en-us Episodes: 100

Federal Fridays with ServiceNow (Government)
Podcast Episodes
GovCIO Infrastructure Health IT - Health CIO Roundtable [not-audio_url] [/not-audio_url]

Duration: 34:38
Hear Jonathan Alboum, Federal CTO and Principal Digital Strategist, ServiceNow, as he joins La'Tanya Burton, CIO, NIAMS and Mike Tartakovsky, CIO, NIAID, as they discuss individual missions and shared priorities in healt…
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Duration: 22:13
Digital transformation is a critical focus across DoD. Simply implementing modern technology alone is not the answer to building a ready force. The force itself has to be closely considered and involved. Attention must b…
Celebrating Women in Homeland Security [not-audio_url] [/not-audio_url]

Duration: 34:13
Listen to this fascinating on-demand fireside chat featuring CISA Chief of Staff Kiersten Todt, Suzanne Spaulding from CSIS, and ServiceNow's Nichole Francis Reynolds as they explore the evolution of the DHS cybersecurit…
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Duration: 18:35
The old saying, “make new friends, but keep the old. One is silver and the other gold,” can be applied to how we work with data. Agencies need to make the most of the legacy investments in the technology and systems that…
Making Digital Transformation Matter [not-audio_url] [/not-audio_url]

Duration: 12:22
The current volume of work and changing landscape of the Intelligence Community mission has meant that systems, people and processes must be able to quickly adapt. In the simplest terms, agencies must be able to do more…
The five forces changing government episode 3: Digital Demands [not-audio_url] [/not-audio_url]

Duration: 12:09
In a world of disruption, agencies need the digital tools that will allow them to weather rapid change. We sat down with Joshua Bateson, a Director of Solution Consulting at ServiceNow in Australia, to discuss how agenci…