ServiceNow Federal Forum 2024: Elevating and Integrating Service Operations with AI (ITSM + ITOM)

ServiceNow Federal Forum 2024: Elevating and Integrating Service Operations with AI (ITSM + ITOM)

Author: ServiceNow Industries Podcasts June 28, 2024 Duration: 34:32

This session will highlight the importance of unifying ITSM and ITOM on a single platform, with AI to support it. We’ll provide real-world examples of how integrating AI into Service Operations will help you reduce costs and deliver extraordinary employee experiences and productivity. We will explore: deflecting incidents with AI-powered Virtual Agents, identifying anomalies before end users are impacted using AIOps, and improving efficiency with Gen AI tools. And, we’ll share examples of ServiceNow customers solving Service Operations issues and empowering employees.

Featured Speaker:
• Steve Emerson, Director, ITOM Outbound Product Management, ServiceNow
• RJ Jainendra, Vice President and General Manager for ITSM, ServiceNow
• Aaron Zuber, Global Area Vice President, Service Operations, ServiceNow

Click here to view the on-demand recording

See omnystudio.com/listener for privacy information.


Every Friday, a conversation unfolds that bridges the gap between technology and public service. Federal Fridays with ServiceNow (Government) brings together a rotating group of ServiceNow's own experts and professionals from both the public and private sectors. These discussions go beyond simple product updates, delving into the real-world challenges and opportunities facing government agencies today. You'll hear candid talks about modernizing workflows, improving citizen services, and navigating the unique landscape of federal IT. Each episode in this podcast collection offers a focused look at how digital transformation is actively reshaping government operations, from health and administrative services to policy and beyond. The dialogue is practical and grounded, providing insights that are as applicable to state and local government professionals as they are to federal employees. Tune in for a weekly dose of perspective from those who are building and implementing the tools that keep our institutions running. This is where the mission of public service meets the innovation of the platform, hosted by the ServiceNow Industries Podcasts team.
Author: Language: en-us Episodes: 100

Federal Fridays with ServiceNow (Government)
Podcast Episodes
Cyber Insights with Mike Rohde, Deputy CISO - Federal at ServiceNow [not-audio_url] [/not-audio_url]

Duration: 5:31
At TechNetCyber24, Francis Rose explored pressing cybersecurity challenges and strategies within the government sector with cyber experts, included ServiceNow's Mike Rohde. Discussions emphasized the need for effective d…
ServiceNow on Innovation in Government - TechNet Cyber [not-audio_url] [/not-audio_url]

Duration: 5:46
Hear Jonathan Alboum, Federal CTO at ServiceNow, as he discussed the transformative impact of AI on cybersecurity in government agencies. He emphasized the use of AI to maintain a strong cyber defense, detect anomalies,…
Succeeding in Health IT During Uncertain Times [not-audio_url] [/not-audio_url]

Duration: 20:17
Health IT – is it about healthcare or security or is it IT? Is it about Clinicians, Nurses or Patients? What about the technologies and the core systems? Who’s minding the store on PII and PHI? AI and GenAI are here, can…