ServiceNow Government Transformation Series: Ivy Ryerson, Principal Strategist, ServiceNow

ServiceNow Government Transformation Series: Ivy Ryerson, Principal Strategist, ServiceNow

Author: ServiceNow Industries Podcasts September 8, 2023 Duration: 15:51
Federal Fridays with ServiceNow (Government)
BusinessEducationFitnessGovernmentHealthHealth & FitnessMedicineNewsScienceTechnology

Today's guest is Ivy Ryerson, Principal Strategist - U.S. Federal Inspire Value at ServiceNow. Ivy has over 15 years of experience working with federal and commercial organizations to develop and execute digital transformation and business strategy initiatives that are aligned with policy, business priorities, and risk management programs. In her current role, Ivy is responsible to engage with executives to define and manage bespoke industry-aligned digital transformation advisory engagements at select key customers. 

Ivy leads discovery workshops with customer leadership and their teams to understand key business objectives, challenges, desired outcomes, and future state of service delivery modernization. She also communicates strategic alignment, presents multi-year roadmaps, and documents the full business case to justify action and investment. Ivy also provides full lifecycle business outcomes and offers value realization advisory to senior leadership. 

In this episode, Ivy will discuss: 

  • Her background and journey into the world of ServiceNow 
  • Helping federal agencies improve services and efficiency through Digital Transformation 
  • Understanding the problems they’re solving for customers 
  • Case study of simplifying tools and processes for call center agents 
  • Providing a single platform for seamless access to information 
  • Utilizing ServiceNow to positively impact people’s lives 


This episode is hosted by Mark Kelly CCO at Alldus.
See video recording here: Link to YouTube

See omnystudio.com/listener for privacy information.


Every Friday, a conversation unfolds that bridges the gap between technology and public service. Federal Fridays with ServiceNow (Government) brings together a rotating group of ServiceNow's own experts and professionals from both the public and private sectors. These discussions go beyond simple product updates, delving into the real-world challenges and opportunities facing government agencies today. You'll hear candid talks about modernizing workflows, improving citizen services, and navigating the unique landscape of federal IT. Each episode in this podcast collection offers a focused look at how digital transformation is actively reshaping government operations, from health and administrative services to policy and beyond. The dialogue is practical and grounded, providing insights that are as applicable to state and local government professionals as they are to federal employees. Tune in for a weekly dose of perspective from those who are building and implementing the tools that keep our institutions running. This is where the mission of public service meets the innovation of the platform, hosted by the ServiceNow Industries Podcasts team.
Author: Language: en-us Episodes: 100

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