Vom Cost Center zur Growth Engine: Der Unicorn-Fahrplan von Parloa - EP 108 🇩🇪 | Classics mit Lena Wisser

Vom Cost Center zur Growth Engine: Der Unicorn-Fahrplan von Parloa - EP 108 🇩🇪 | Classics mit Lena Wisser

Author: Björn W. Schäfer | Entrepreneur, Business Angel & Book Author June 29, 2025 Duration: 37:21
Vom Cost Center zur Growth Engine: Der Beitrag von Customer Experience zum Unicorn Status von Parloa[Diese Folge wurde ursprünglich im Januar 2024 veröffentlicht - 16 Monate bevor Parloa im Mai 2025 mit einer $120M Series C den Unicorn Status erreichte] In dieser Folge spreche ich mit Lena Wisser – VP of Customer Experience bei Parloa, dem Berliner AI-Customer-Service-Innovator. Ein Gespräch über die Entwicklung von Customer Experience als strategischen Wachstumshebel in einem schnell skalier...

Funky Flywheels Show is a conversation for founders who have moved past the initial startup chaos and are now navigating the complex, costly stages of scaling a B2B SaaS or AI business in the DACH region, specifically those between one and ten million in annual recurring revenue. Hosted by Björn W. Schäfer, an entrepreneur, business angel, and author, this podcast digs into the operational realities that can stall growth and burn cash. You’ll hear frank discussions focused on the most expensive pitfalls, like building what he calls "Fake Sales Teams"-where founders hire a few sellers but still close most deals themselves, creating expensive revenue theater without a real engine. Another critical topic is "Symbolic Sales Leadership," where a seemingly perfect hire with a strong CV fails to deliver impact, costing a company a critical year and significant resources. This isn't about high-level theory; it's a practical, grounded look at sales and go-to-market execution for the scaling phase. Each episode aims to identify these specific friction points and explore actionable strategies to overcome them, making the podcast a resource for founders facing the tangible pressures of building a sustainable, growing company.
Author: Language: English Episodes: 100

Funky Flywheels Show – der Podcast für B2B SaaS- & AI-Founder zwischen 1–10 Mio. ARR.
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