Von 25 auf 1.000 MA: 6 Jahre Customer Success Learnings bei Doctolib - EP 112 🇩🇪 | Classics mit Christian Lenski

Von 25 auf 1.000 MA: 6 Jahre Customer Success Learnings bei Doctolib - EP 112 🇩🇪 | Classics mit Christian Lenski

Author: Björn W. Schäfer | Entrepreneur, Business Angel & Book Author July 27, 2025 Duration: 36:08
[Diese Folge wurde ursprünglich am 26. August 2024 veröffentlicht und zählt zu den Top 3-Folgen der Hörer:innen. Christian hat in der Zwischenzeit Doctolib verlassen und ist nun Global Director of Customer Success bei roclub] In dieser Folge spreche ich mit Christian Lenski über seine 6+ Jahre Customer Success Journey bei Doctolib – von den ersten 25 Mitarbeitern bis zum europäischen Marktführer. Ein Deep-Dive in die systematische Entwicklung von Customer Success in einem der am schnellsten ...

Funky Flywheels Show is a conversation for founders who have moved past the initial startup chaos and are now navigating the complex, costly stages of scaling a B2B SaaS or AI business in the DACH region, specifically those between one and ten million in annual recurring revenue. Hosted by Björn W. Schäfer, an entrepreneur, business angel, and author, this podcast digs into the operational realities that can stall growth and burn cash. You’ll hear frank discussions focused on the most expensive pitfalls, like building what he calls "Fake Sales Teams"-where founders hire a few sellers but still close most deals themselves, creating expensive revenue theater without a real engine. Another critical topic is "Symbolic Sales Leadership," where a seemingly perfect hire with a strong CV fails to deliver impact, costing a company a critical year and significant resources. This isn't about high-level theory; it's a practical, grounded look at sales and go-to-market execution for the scaling phase. Each episode aims to identify these specific friction points and explore actionable strategies to overcome them, making the podcast a resource for founders facing the tangible pressures of building a sustainable, growing company.
Author: Language: English Episodes: 100

Funky Flywheels Show – der Podcast für B2B SaaS- & AI-Founder zwischen 1–10 Mio. ARR.
Podcast Episodes