How Carlsberg Britvic puts product experience at the heart of innovation R&D with Dr. Caroline Withers

How Carlsberg Britvic puts product experience at the heart of innovation R&D with Dr. Caroline Withers

Author: Kantar & Saïd Business School, Oxford University October 22, 2025 Duration: 25:30
In this episode, Dr. Nicki Morley speaks with Dr. Caroline Withers, Head of R&D Consumer Sensory Science at Carlsberg Britvic, to explore how innovation is shaped by deeply human experiences. From the aroma of coffee to the emotional boost of a mid-afternoon drink, Caroline shares how sensory science and consumer insights shape the development of innovative products. They discuss the power of curiosity, the role of AI in R&D, and the importance of early collaboration between marketing, R&D, and product teams to create innovations that truly resonate.

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How do you separate the fleeting trends from the fundamental shifts that will reshape business? Future Proof is a conversation built on that very question, born from a unique partnership between the rigorous academic world of Oxford University's Saïd Business School and the ground-level market intelligence of Kantar. This isn't about quick tips; it's about deeper understanding. Each episode sits down with a leading thinker or practitioner for an honest, nuanced exploration of the forces changing how brands connect with people. You'll hear discussions that cut through the noise, challenging popular assumptions with data and scholarly insight. We examine everything from the practical implications of new technology to evolving consumer behaviors, always with an eye on what it means for long-term strategy. The goal is to provide a clearer, more evidence-based perspective for leaders who want to make decisions that last. Tune in for a podcast that values substance over hype, offering a rare blend of intellectual depth and real-world application to help you think differently about marketing's future.
Author: Language: English Episodes: 50

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