Episode 47 - Managing Online Feedback

Episode 47 - Managing Online Feedback

Author: Gilbert Digital June 26, 2018 Duration: 27:44
Responding to negative comments on social media can help turn bad experiences into positive ones. In this Government Gone Digital episode, hear examples of how Gilbert, Arizona's approaching customer care online and the power of responsiveness. You'll also gain insight into Gilbert's online engagement and social media strategy.

Hosted on Acast. See acast.com/privacy for more information.


Ever wondered how a local government actually talks to its community in the 21st century? Government Gone Digital pulls back the curtain on exactly that. Hosted by Gilbert Digital, this series is a direct line into the creative and often surprising work of Gilbert, Arizona's digital communications team. You'll hear the real stories behind their efforts to connect, not through dry press releases, but through the platforms where people already are. Each episode explores the specific challenges and successes of using social media, video, and other digital tools to engage residents and local businesses, allowing the community to tell its own story. It's a practical look at the intersection of civic duty and digital innovation, offering a unique perspective on how public service is evolving one click at a time. Tune in for candid conversations about what works, what doesn't, and why authentic communication matters more than ever in the public sphere. This podcast provides an insider's view on the deliberate and human-centric approach behind a modern government's digital presence.
Author: Language: English Episodes: 74

Government Gone Digital
Podcast Episodes
Episode 41: Facebook Changes [not-audio_url] [/not-audio_url]

Duration: 17:21
Facebook recently announced some major changes coming to the News Feed algorithm, making it harder for users to see new content from Pages. Check out this Government Gone Digital episode to learn about these changes, the…
Episode 40: Online Community Engagement [not-audio_url] [/not-audio_url]

Duration: 29:00
What are the best ways to get direct feedback from the community? Learn more in this podcast episode about how Gilbert, Arizona is using tools such as SeeClickFix, Nextdoor and an interactive open data portal to make it…
Episode 39: Digital State Of The Town 2018 [not-audio_url] [/not-audio_url]

Duration: 23:08
In this Government Gone Digital, hear about the creation of Gilbert, Arizona's 2018 Digital State of the Town with special guest Mayor Jenn Daniels!This year's State of the Town features Life in Gilbert, with a unique lo…
Episode 38: Creating Culture Through Learning and Development [not-audio_url] [/not-audio_url]

Duration: 24:41
Company culture starts with Learning and Development! Listen to this Government Gone Digital episode for ways Gilbert, AZ is making changes in L&D to create more engaging and empowering new hire orientations and training…
Episode 37: SPARK Game Jam - Fall 2017 [not-audio_url] [/not-audio_url]

Duration: 29:24
With the world relying more and more heavily on technology, it's imperative that students know how to code. That's why Gilbert, AZ hosts SPARK Game Jam, a junior high and high school coding competition twice a year. Lear…
Episode 36: Changing The Culture [not-audio_url] [/not-audio_url]

Duration: 22:54
We know that many government cultures can be rigid, making it difficult to make an impact. It doesn't have to be that way! Listen in as we discuss the evolution of the Town of Gilbert’s culture and how your own municipal…
Episode 35: That's Not How The World Works [not-audio_url] [/not-audio_url]

Duration: 29:46
Tired of hearing “this is how we’ve always done it”? So are we! The world is innovating and government shouldn’t be an exception. Listen in for our discussion on why government needs to be changing with the rest of the w…
Episode 34: The Most Prosperous City [not-audio_url] [/not-audio_url]

Duration: 25:44
Episode 34: The Most Prosperous City by Gilbert Digital Hosted on Acast. See acast.com/privacy for more information.
Episode 33: International Podcast Day [not-audio_url] [/not-audio_url]

Duration: 18:46
Episode 33: International Podcast Day by Gilbert Digital Hosted on Acast. See acast.com/privacy for more information.