Americans Are Interested in Digital Government Services

Americans Are Interested in Digital Government Services

Author: GovExec April 19, 2023 Duration: 15:37
GovExec Daily
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In the 21st century, Americans are used to having many easy interactions online, albeit mostly in the private sector. We interact with sites like Amazon and Google often and have come to expect that our interactions will be seamless and effective. Government does not have the same expectations, but many Americans do want to interact with government online and modernization is a key goal of federal officials.

Deloitte Consulting recently released a report titled "The Digital Citizen: A Survey of How People in the United States Perceive Digital Government Services," which examines how Americans interact with digital government and how they feel about it.

Michele Causey is a Managing Director at Deloitte Consulting, where she leads digital government transformation practice. She joined the podcast to discuss the report and digital government.


Each morning, GovExec Daily cuts through the noise to bring clarity to the complex world of federal government operations and policy. Host Ross Gianfortune doesn't just read the headlines; he provides essential context by speaking directly with the people shaping the news. Conversations with policymakers, GovExec's own seasoned reporters, and subject matter experts turn breaking developments into understandable insights. This isn't general political commentary-it's focused analysis for professionals who need to grasp the immediate implications of new legislation, management directives, and budgetary shifts. The pace of Washington demands a resource that keeps up, and this podcast serves as that reliable daily briefing. You'll hear grounded discussions that connect the dots between today's announcements and tomorrow's challenges, all designed for an audience working within or closely with the federal ecosystem. Tune in for a straightforward, no-fluff dialogue that makes even the densest topics accessible, ensuring you start your day informed rather than just aware.
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