Customer Service, Life Experiences and Technology

Customer Service, Life Experiences and Technology

Author: GovExec May 2, 2023 Duration: 19:12
GovExec Daily
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Earlier this year, the White House announced a series of projects that agencies are undertaking as part of an effort to reshape how government delivers services by focusing on citizens' experiences like retirement and other life events. With the Biden management agenda's focus on customer experience, that will mean getting service to as many people as possible… in whatever ways are available. 

Aaron Boyd is a Senior Editor at GovExec sibling site Nextgov. He's also the author of a post on Nextgov headlined "The Low-Tech Side of Biden's Push to Improve the 'Life Experiences' with Government." which is part of a series exploring the Biden administration's push to improve citizens' interactions with government. He joined the podcast to talk about his series and CX in the Biden administration.

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Each morning, GovExec Daily cuts through the noise to bring clarity to the complex world of federal government operations and policy. Host Ross Gianfortune doesn't just read the headlines; he provides essential context by speaking directly with the people shaping the news. Conversations with policymakers, GovExec's own seasoned reporters, and subject matter experts turn breaking developments into understandable insights. This isn't general political commentary-it's focused analysis for professionals who need to grasp the immediate implications of new legislation, management directives, and budgetary shifts. The pace of Washington demands a resource that keeps up, and this podcast serves as that reliable daily briefing. You'll hear grounded discussions that connect the dots between today's announcements and tomorrow's challenges, all designed for an audience working within or closely with the federal ecosystem. Tune in for a straightforward, no-fluff dialogue that makes even the densest topics accessible, ensuring you start your day informed rather than just aware.
Author: Language: English Episodes: 100

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