#683 Performance Excellence and Building a Premier Community with Polly Walker, Henderson, NV

#683 Performance Excellence and Building a Premier Community with Polly Walker, Henderson, NV

Author: Engaging Local Government Leaders (ELGL) June 20, 2025 Duration: 57:44

Polly Walker, Director of Organizational Performance and Innovation for the City of Henderson, Nevada joined the podcast to discuss the City's achievement of earning the Malcolm Baldrige National Quality Award. She talked about why the City chose to go after the award, building buy-in to the journey, and the organizational changes the process led to. She also shared her journey from entry level employee to department director, the City's emphasis on customer service, and how the City is still striving for excellence.

Host: Ben Kittelson


Ever wonder who actually keeps your city running or what it takes to turn a policy idea into a reality on your street? GovLove-A Podcast About Local Government pulls back the curtain, offering genuine conversations with the people dedicated to public service. Produced by Engaging Local Government Leaders (ELGL), this series moves beyond headlines and council meetings to focus on the human stories behind local governance. Each episode features a different voice from the civic ecosystem, whether it's a seasoned City Manager navigating a budget crisis, a Mayor championing a new initiative, or an intern bringing fresh perspective to a longstanding challenge. The discussions delve into the practicalities of their professions, the policies they craft and implement, and the personal motivations that drive their work. You'll hear about both the triumphs and the setbacks, providing a nuanced, ground-level view of how communities function and evolve. This isn't a theoretical lecture; it's a collection of candid interviews that reveal the problem-solving, passion, and occasional paperwork that define local government. Tuning into this podcast feels like grabbing coffee with someone who knows the inside story, offering listeners a deeper appreciation for the often-unseen efforts that shape our daily lives. If you're curious about civic engagement, considering a public sector career, or simply want to understand the mechanics of your own town, these conversations provide an essential and engaging listen.
Author: Language: English Episodes: 100

GovLove - A Podcast About Local Government
Podcast Episodes
#685 10 Years of Local Government Stories with GovLove [not-audio_url] [/not-audio_url]

Duration: 58:01
Join the GovLove co-hosts as they celebrate GovLove turning 10 years old! It has somehow been 10 years of sharing local government stories from across the country. The co-hosts reflected on those years and the growth of…