#704 Development and Customer Service with JC Hudgison, Tampa, FL

#704 Development and Customer Service with JC Hudgison, Tampa, FL

Author: Engaging Local Government Leaders (ELGL) November 28, 2025 Duration: 51:04

JC Hudgison, Chief Building Official for the City of Tampa, Florida rejoined the podcast to discuss development, technology, and process improvement. He talked about how the City responded to and has been recovering from Hurricane Helene and Hurricane Milton in 2024. He shared how the City has worked to improve customer service through process improvement and how they are carefully integrate artificial intelligence into their plan review workflow. He also reflected on local government trends from the last 10 years.

This episode was recorded from the 2025 ICMA Conference in Tampa, FL.


Ever wonder who actually keeps your city running or what it takes to turn a policy idea into a reality on your street? GovLove-A Podcast About Local Government pulls back the curtain, offering genuine conversations with the people dedicated to public service. Produced by Engaging Local Government Leaders (ELGL), this series moves beyond headlines and council meetings to focus on the human stories behind local governance. Each episode features a different voice from the civic ecosystem, whether it's a seasoned City Manager navigating a budget crisis, a Mayor championing a new initiative, or an intern bringing fresh perspective to a longstanding challenge. The discussions delve into the practicalities of their professions, the policies they craft and implement, and the personal motivations that drive their work. You'll hear about both the triumphs and the setbacks, providing a nuanced, ground-level view of how communities function and evolve. This isn't a theoretical lecture; it's a collection of candid interviews that reveal the problem-solving, passion, and occasional paperwork that define local government. Tuning into this podcast feels like grabbing coffee with someone who knows the inside story, offering listeners a deeper appreciation for the often-unseen efforts that shape our daily lives. If you're curious about civic engagement, considering a public sector career, or simply want to understand the mechanics of your own town, these conversations provide an essential and engaging listen.
Author: Language: English Episodes: 100

GovLove - A Podcast About Local Government
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