How to Excel at Customer Service

How to Excel at Customer Service

Author: Paul Jamison | Lawn Care + Landscaping August 9, 2024 Duration: 24:34

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For anyone who makes their living from lawns and landscapes, the daily grind involves far more than just mowing and planting. Running a successful operation demands a sharp business mind alongside green industry expertise. That’s the space where Green Industry Podcast lives, hosted by Paul Jamison, who brings his own hands-on experience in lawn care and landscaping to every conversation. Instead of generic advice, you’ll hear frank discussions with established leaders and innovators who have navigated the same challenges you face. Episodes dig into the nitty-gritty of practical strategies-from refining your pricing model and improving client retention to streamlining operations and effective team management. The focus is consistently on actionable ideas that can directly impact your bottom line, making it a vital resource for entrepreneurs and career professionals aiming to build a more resilient and profitable business. This podcast cuts through the noise, offering real-world insights that help you grow not just your grass and gardens, but your company’s future. Tune in for a dose of clarity and concrete steps you can apply immediately.
Author: Language: English Episodes: 500

Green Industry Podcast
Podcast Episodes
Stop Working for Cheap: 5 Profit-Killing Mistakes & How to Fix Them! [not-audio_url] [/not-audio_url]

Duration: 27:06
Profit Accelorator Live - Click Here Paul Jamison breaks down the top five mistakes that are silently destroying your lawn care profit margins, and shares how joining him at the upcoming Profit Accelerator LIVE event in…
Stop Spinning Your Wheels: Time Management for Maximum Profit [not-audio_url] [/not-audio_url]

Duration: 27:14
Paul Jamison shares essential time management strategies and scheduling hacks designed to help lawn care business owners maximize their daily route efficiency, reduce wasted windshield time, and finally get their weekend…
The Step-by-Step Blueprint for Flawless Sod Installs [not-audio_url] [/not-audio_url]

Duration: 26:26
Paul Jamison breaks down the complete step-by-step protocol for flawless sod installations, covering everything from critical soil prep and the "brickwork" laying technique to exact pricing strategies so you can maximize…
The Core Aeration Masterclass: Timing, Pricing, and Massive Profits [not-audio_url] [/not-audio_url]

Duration: 25:58
Paul Jamison shares the ultimate guide to core aeration, breaking down the agronomic benefits, ideal timing for different grass types, and strategic pricing methods to help you maximize profits in your lawn care business…
Stop Guessing Your Prices: The Man-Hour Rate Masterclass [not-audio_url] [/not-audio_url]

Duration: 19:43
Paul Jamison and special guest Jonathan Pototschnik reveal the exact formula for calculating your man-hour rate so you can stop guessing your prices, fix underpriced yards, and start maximizing your lawn care business pr…
Is AI Stealing Your Lawn Care Leads? (How to Adapt Fast) [not-audio_url] [/not-audio_url]

Duration: 32:05
Phil Risher joins the show to share cutting-edge marketing strategies for future-proofing your business, explaining how to rank on AI-driven search engines, turn everyday customer calls into instant content, and use AI a…
The Hard Reset Your Lawn Care Business Desperately Needs [not-audio_url] [/not-audio_url]

Duration: 22:44
Paul Jamison explains why stepping away from your lawn care business for a dedicated Sabbath day of rest is the ultimate secret to beating Spring Rush burnout, restoring your creativity, and making sharper decisions. 🎟️…
Shift Your Finances: The Ultimate Playbook to Master Your Money [not-audio_url] [/not-audio_url]

Duration: 23:54
Join Paul Jamison as he outlines his personal 5-step playbook for mastering your personal finances, getting completely out of debt, and achieving true financial freedom! 🎟️ Equip Expo 👉 Save 50% off Equip Expo Ticket w/…
Top 10 Ways to Market Your Lawn Care Business Online and Offline [not-audio_url] [/not-audio_url]

Duration: 21:48
Discover the top five online and top five offline marketing strategies to consistently attract high-quality customers and maximize the growth of your lawn care business. 🎟️ Equip Expo 👉 Save 50% off Equip Expo Ticket w/…
Stop Spending Your Spring Rush Profits! (How to Avoid Lifestyle Creep) [not-audio_url] [/not-audio_url]

Duration: 34:57
Join Paul Jamison and Mr. Producer as they reveal how to avoid the dangerous trap of lifestyle creep and use the biblical "Joseph Principle" to protect your hard-earned Spring Rush profits for the slow winter months. 🎟️…