EP 13: Service Advisors - Revolutionising The Role with Jay Wheatley

EP 13: Service Advisors - Revolutionising The Role with Jay Wheatley

Author: James Dillon November 3, 2023 Duration: 1:26:18

Welcome back to the Harmonic Motion podcast! This week, James is joined by previous podcast guest, business coach and mentor, Jay Wheatley from Absolutely Automotive. This time the spotlight is on the pivotal role Service Advisors play in the automotive industry.

Jay has used his extensive experience of working in the industry and turning an established garage into a specialist garage, to support other garage owners in improving their businesses and achieving their goals.

James and Jay deep dive into hiring Service Advisors, ensuring they integrate into the team and deciphering the ideal attributes for success in this role.

Oftentimes you may find that a technician who is nearing retirement naturally transitions into the role of service advisor; but is this always the best move for the business? They discuss the optimal skills for the job, whether a technical or non-technical employee can deliver a better customer experience and the role empathy plays in customer service.

Additionally, the conversation delves into using empathy vs sympathy to make difficult decisions that results in both customer, business satisfaction and continued business profitability.

https://absolutelyautomotive.co.uk/

info@absolutelyautomotive.co.uk 

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Watch the video version of this episode and subscribe to the Harmonic Motion YouTube channel:

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Tune into Harmonic Motion Automotive Business Podcast for a straightforward conversation about running a better shop. Host James Dillon creates a space where the real work gets done-not with theory, but with practical talk from people who clock in every day. You’ll hear from garage owners wrestling with payroll, managers streamlining workflow, technicians mastering new diagnostics, and service advisors building trust. This isn't a lecture; it's a dialogue focused on the tangible improvements that affect your bottom line and your team's morale. Each episode feels like a focused shop meeting, pulling insights from across the industry to tackle the common challenges that define the automotive business. By listening, you join a community moving forward, finding that balance between daily operations and long-term growth. The podcast serves as a reliable tool for anyone committed to turning the complexities of this trade into a smoother, more successful operation. It’s about applying what you hear directly to your bays and your front office, fostering a sense of shared progress and professional development in a demanding field.
Author: Language: English Episodes: 34

Harmonic Motion Automotive Business Podcast
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