Faster, Safer Patient Care Starts With Better Team Chat

Faster, Safer Patient Care Starts With Better Team Chat

Author: John Lynn September 4, 2026 Duration: 15:48

In every corner of health care—as with other industries—software tools are adding AI capabilities. AI has now come to HIPAA-compliant chat, as explained in this video by Jackie Frey, Product Expert - Healthcare at Zenzap.

Chat and text messaging themselves are complicated in a regulated environment. In the first part of our interview, Frey explains what secure chat must offer to be useful to healthcare organizations. Then, she shares what can go wrong when health care staff resort to common, insecure channels such as email and standard text messaging.

Learn more about Zenzap: https://www.zenzap.co/

Healthcare IT Community: https://www.healthcareittoday.com/


For anyone navigating the complex and ever-evolving world of healthcare technology, Healthcare IT Today Interviews offers a direct line to the people shaping its future. Host John Lynn sits down with leading experts, moving beyond theory to explore the real-world applications and challenges they face every day. This isn't about surface-level news; it’s a series of deep, conversational explorations. You’ll hear firsthand accounts about implementing and optimizing electronic health records, the critical balance between data security and patient privacy, and how analytics are transforming patient care. The discussions naturally cover the practicalities of telehealth, the nuances of healthcare communication systems, and the many other technologies redefining clinical and administrative workflows. Each episode of this podcast pulls back the curtain on the front lines, providing clarity and insight that’s both substantive and accessible. Tune in for honest perspectives on where healthcare IT has been, the problems being solved right now, and what’s coming next.
Author: Language: English Episodes: 50

Healthcare IT Today Interviews
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