Integration Into the Workflow Is Key to Ambient Scribe Success

The first year that Central Oklahoma Family Medical Center deployed the Sunoh.ai ambient transcription software, it was getting very little use and therefore wasn't achieving their goals for installing it. To address this lack of adoption, Liz Massey, Executive Vice President of Clinical Operations, was put in charge of integrating it into their practice. In a recent interview with Massey, she explains what her team did and how Sunoh.ai  has transformed the organization. One doctor even said it "gave her back her life."

Central Oklahoma Family Medical Center has 22 locations serving 30,000 patients, mostly offering primary care but also having multiple specialties. The burden of writing clinical notes was leading to burn-out. One key step taken by the center, when choosing Sunoh.ai, was to define their goals: to capture the quality measures needed for regulatory and financial purposes, to increase the percentage of records closed within 24 hours of a visit, to reduce the time spent on documentation after-hours, and to increase the number of patient visits.

Learn more about Central Oklahoma Family Medical Center: https://www.cofmc.com/

Learn more about eCW: https://www.eclinicalworks.com/

Healthcare IT Community: https://www.healthcareittoday.com/