OK Boomer.

OK Boomer.

Author: Rob Hahn and Greg Robertson August 7, 2025 Duration: 1:01:09

The Industry Relations Podcast is now available on your favorite podcast player!

In this episode, Rob and Greg recap Inman Connect San Diego, discuss the current state of the real estate industry, and explore the hype and utility of AI in real estate. They cover industry gossip, shifting executive roles, macroeconomic forecasts, and heated disagreements on whether AI truly enhances the client experience.

Key Takeaways

  • Inman Connect Recap
    Greg shares his experience from Inman Connect, including a pre-party at his studio and the CEO Connect session.

  • NAR Membership Projections
    Kevin Sears (NAR President) revealed current membership is ~65,000 above projections at 1.4M; however, NAR is budgeting for 1.2M members in 2026.

  • Agent Churn
    Annual agent churn is approximately 20%, meaning roughly all members cycle every five years.

  • CoStar vs. Zillow Lawsuit
    The buzz at CEO Connect centered around CoStar suing Zillow over image copyrights. Rob believes CoStar has a solid strategy involving strategic acquisitions to bolster legal claims.

  • Executive Moves
    Chris Heller moved his team to eXp; York Baur (formerly of MoxiWorks) joined Lone Wolf—highlighting industry consolidation and competition.

  • AI in Real Estate
    Greg sees promise in AI for marketing content, lead gen, and operations. Rob remains skeptical of AI's impact on client experience, arguing that service still relies on human interaction.

  • AI Assistants and the Future
    The debate intensifies around whether AI chat or voice assistants can enhance service or erode trust in agent relationships.

  • Generational Divide on Service
    Rob emphasizes trust and high-touch service; Greg counters that efficiency and new client expectations may shift norms.

Connect with Rob and Greg

Rob's Website 

Greg's Website 

 

Watch us on YouTube

 

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Production and Editing Services by Sunbound Studios


Industry Relations is a weekly conversation hosted by Rob Hahn, also known as The Notorious ROB, and Greg Robertson. It operates at a unique crossroads, examining where the business of real estate collides with and is reshaped by new technology. This isn't a surface-level tech review; the discussion comes from an insider's perspective, built on years of direct experience within the field. Each episode delves into the practical implications of software platforms, shifting market data, and emerging business models that are actively changing how properties are bought, sold, and managed. The hosts analyze trends, debate strategies, and often challenge conventional wisdom, providing a nuanced look at the forces driving change. Listening to this podcast offers a deeper understanding of the operational and entrepreneurial challenges faced by professionals navigating this evolving landscape. You'll hear specific case studies, evaluations of new tools, and forward-looking predictions about what's next for the industry. The tone is direct and informed, reflecting the hosts' deep background, making it essential for anyone invested in the future of real estate as a business. Tune in for thoughtful, weekly analysis that goes beyond the headlines.
Author: Language: English Episodes: 100

Industry Relations
Podcast Episodes
Bravery and Impact of the MLS Stance [not-audio_url] [/not-audio_url]

Duration: 39:44
Have you been keeping up with the latest updates in MLS policies? Rob and Greg break down the key details of Bright MLS's clear cooperation policy and NWMLS's decision not to remove compensation data from their system. B…
The Potential Implications of Dropping CCP [not-audio_url] [/not-audio_url]

Duration: 44:19
Are the rumors true? Is Bright MLS really going to drop the Clear Cooperation Policy (CCP)? Rob and Greg explore the potential implications of this decision, and speculate on the motivations behind it and its potential i…
Portal Wars and Raising the Bar at NAR [not-audio_url] [/not-audio_url]

Duration: 1:00:20
Who is winning the portal wars? In this episode Rob and Greg talk about the future of the MLS and debate which company they would bet their life savings on – Zillow, REALTOR.com, or Homes.com. Providing insights into the…
Walking the Line - Words Matter [not-audio_url] [/not-audio_url]

Duration: 45:07
What is the difference between the threat of steering in an illegitimate way and being transparent and informing your client? In this episode, Rob and Greg discuss the difference between steering and fiduciary duty in re…
Zillow's Touring Agreement and Consumer Experience Simping [not-audio_url] [/not-audio_url]

Duration: 1:00:19
With buyer agreements having to take place before a showing and Zillow's new touring agreement what will the end consumer experience be? In this episode, Rob and Greg discuss updates on the NAR settlement and Zillow's ne…
The $250M Settlement That will Impact the Industry [not-audio_url] [/not-audio_url]

Duration: 57:30
HomeServices of America has reached a settlement in the slew of commission lawsuits. Now that a huge domino has fallen, what will happen next in the industry? Rob and Greg discuss the next steps in the commission lawsuit…
CoStar Acquires Matterport: The Photography Wars [not-audio_url] [/not-audio_url]

Duration: 42:29
How will CoStar's recent buyout of Matterport affect the industry? In this episode Rob and Greg dive into the recent acquisition of Matterport by CoStar and how Rob and Greg predicted this years ago. How will Zillow resp…
Unpacking Pulte Group's Objection to the NAR Settlement [not-audio_url] [/not-audio_url]

Duration: 51:24
Join Rob and Greg in this episode as they talk about the recent objection filed by Pulte Homes to the NAR settlements. Are they valid and will they make an impact? Also, what is Real Estate 3.0? Greg expands on what it m…
NAR's Continuing Legal Battles [not-audio_url] [/not-audio_url]

Duration: 54:30
Not one week goes by without some huge industry news surrounding NAR. In this episode, Rob ang Greg discuss the D.C. Circuit Court of Appeals' reversal in the NAR vs. US lawsuit, paving way for a new probe in the wake of…

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