OK Boomer.

OK Boomer.

Author: Rob Hahn and Greg Robertson August 7, 2025 Duration: 1:01:09

The Industry Relations Podcast is now available on your favorite podcast player!

In this episode, Rob and Greg recap Inman Connect San Diego, discuss the current state of the real estate industry, and explore the hype and utility of AI in real estate. They cover industry gossip, shifting executive roles, macroeconomic forecasts, and heated disagreements on whether AI truly enhances the client experience.

Key Takeaways

  • Inman Connect Recap
    Greg shares his experience from Inman Connect, including a pre-party at his studio and the CEO Connect session.

  • NAR Membership Projections
    Kevin Sears (NAR President) revealed current membership is ~65,000 above projections at 1.4M; however, NAR is budgeting for 1.2M members in 2026.

  • Agent Churn
    Annual agent churn is approximately 20%, meaning roughly all members cycle every five years.

  • CoStar vs. Zillow Lawsuit
    The buzz at CEO Connect centered around CoStar suing Zillow over image copyrights. Rob believes CoStar has a solid strategy involving strategic acquisitions to bolster legal claims.

  • Executive Moves
    Chris Heller moved his team to eXp; York Baur (formerly of MoxiWorks) joined Lone Wolf—highlighting industry consolidation and competition.

  • AI in Real Estate
    Greg sees promise in AI for marketing content, lead gen, and operations. Rob remains skeptical of AI's impact on client experience, arguing that service still relies on human interaction.

  • AI Assistants and the Future
    The debate intensifies around whether AI chat or voice assistants can enhance service or erode trust in agent relationships.

  • Generational Divide on Service
    Rob emphasizes trust and high-touch service; Greg counters that efficiency and new client expectations may shift norms.

Connect with Rob and Greg

Rob's Website 

Greg's Website 

 

Watch us on YouTube

 

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Production and Editing Services by Sunbound Studios


Industry Relations is a weekly conversation hosted by Rob Hahn, also known as The Notorious ROB, and Greg Robertson. It operates at a unique crossroads, examining where the business of real estate collides with and is reshaped by new technology. This isn't a surface-level tech review; the discussion comes from an insider's perspective, built on years of direct experience within the field. Each episode delves into the practical implications of software platforms, shifting market data, and emerging business models that are actively changing how properties are bought, sold, and managed. The hosts analyze trends, debate strategies, and often challenge conventional wisdom, providing a nuanced look at the forces driving change. Listening to this podcast offers a deeper understanding of the operational and entrepreneurial challenges faced by professionals navigating this evolving landscape. You'll hear specific case studies, evaluations of new tools, and forward-looking predictions about what's next for the industry. The tone is direct and informed, reflecting the hosts' deep background, making it essential for anyone invested in the future of real estate as a business. Tune in for thoughtful, weekly analysis that goes beyond the headlines.
Author: Language: English Episodes: 100

Industry Relations
Podcast Episodes
Industry Soup: Why the Human Touch Still Matters [not-audio_url] [/not-audio_url]

Duration: 47:15
What happens when industry news is quiet? Industry soup. In this episode, Rob and Greg discuss various topics with an effort to draw parallels to real estate. From their weight loss strategies and detailed plan for a 60-…
Real Estate Forms: Consumer-Friendly or Industry-Driven? [not-audio_url] [/not-audio_url]

Duration: 55:42
Are real estate forms truly consumer-friendly or are they just industry-driven? In this episode, Doug Miller and Wendy Gilch, Directors of CAARE (Consumer Advocates in American Real Estate), expose what they believe are…
The REcolorado Acquisition: A Red Pill Moment for Brokers [not-audio_url] [/not-audio_url]

Duration: 56:28
The recent acquisition of REcolorado by private equity firm GI Partners has sent shockwaves through the real estate industry. In this episode, Rob and Greg discuss the history of MLS privatization and the tensions betwee…
Ethical Considerations: MLS's Role in Regulating Concessions [not-audio_url] [/not-audio_url]

Duration: 49:43
Are you confused about the new MLS policy on commission disclosures and concessions? In this thought-provoking discussion, Rob and Greg dive into the challenges and potential solutions for agents and brokers. Learn about…
The Disconnect in Interpretation [not-audio_url] [/not-audio_url]

Duration: 57:24
Are you struggling to understand the NAR settlement agreement and its implications for real estate transactions? Joining us in this thought-provoking episode is Ed Zorn, VP & General Counsel for CRMLS. Rob, Greg, and Ed…
The Vagueness of the Language and its Implications [not-audio_url] [/not-audio_url]

Duration: 52:30
You may have heard the recent statements made by Michael Ketchmark regarding the NAR settlement, but do you really understand the implications for offers of compensation?In this episode, Rob and Greg discuss the recent s…
Bravery and Impact of the MLS Stance [not-audio_url] [/not-audio_url]

Duration: 39:44
Have you been keeping up with the latest updates in MLS policies? Rob and Greg break down the key details of Bright MLS's clear cooperation policy and NWMLS's decision not to remove compensation data from their system. B…
The Potential Implications of Dropping CCP [not-audio_url] [/not-audio_url]

Duration: 44:19
Are the rumors true? Is Bright MLS really going to drop the Clear Cooperation Policy (CCP)? Rob and Greg explore the potential implications of this decision, and speculate on the motivations behind it and its potential i…
Portal Wars and Raising the Bar at NAR [not-audio_url] [/not-audio_url]

Duration: 1:00:20
Who is winning the portal wars? In this episode Rob and Greg talk about the future of the MLS and debate which company they would bet their life savings on – Zillow, REALTOR.com, or Homes.com. Providing insights into the…

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