Mastermind: Martin Newman – how to build a customer-centric business

Mastermind: Martin Newman – how to build a customer-centric business

Author: Jeremy Snape June 19, 2024 Duration: 1:11:47

Martin Newman is a leading expert in customer centricity. Martin shares invaluable insights on the importance of strong leadership, cultivating a customer-focused culture, and aligning all employees towards a common goal. We delve into real-world examples from companies like Walgreens, Timpson, Home Depot, and Patagonia, illustrating how empowered staff and care for employees drive long-term success.

Martin also shares practical tips on building trust, embracing agility, and balancing empowerment with consistency. Discover how businesses can create fans rather than just customers by fostering relationships built on integrity, service, and experience. Whether you're a seasoned leader or an entrepreneur just starting out, this episode will equip you with practical strategies to transform your organisation's approach to customer-centricity. 

Access Martin’s insights and over 100 other experts in Sporting Edge’s Mindset Toolkit 

Links mentioned in this episode

Martin Newman on LinkedIn

Martin Newman’s Website 


Connect with Jeremy

Contact hello@sportingedge.com 

LinkedIn https://www.linkedin.com/in/jeremysnape/ 

Twitter https://twitter.com/thesportingedge

Website https://www.sportingedge.com/


What does it actually take to perform at the very highest level? That’s the question driving Inside the Mind of Champions, hosted by former England cricketer Jeremy Snape. For a decade, Jeremy has been on a global quest to decode the psychology of success, moving far beyond the cricket pitch. His conversations aren’t just with legendary athletes and coaches; he sits down with neuroscientists, special forces operatives, top-tier business leaders, and performing artists to find the common threads in their mental frameworks. Each episode of this podcast feels like a privileged access pass, where you’ll hear firsthand accounts of pressure, resilience, and the subtle thought patterns that separate the good from the truly great. You won’t just get inspirational stories-you’ll get tangible insights into decision-making, leadership under stress, and cultivating a mindset that thrives on challenge. Whether you’re an entrepreneur facing a critical pitch, a manager building a team, or simply curious about the inner workings of excellence, this series translates the principles of championship thinking into something you can apply. Jeremy’s unique background as both an international sportsman and a performance consultant allows him to ask the nuanced questions that reveal how these exceptional individuals consistently win, create, and lead. Tune in for a deep, practical exploration of what happens behind the scenes of remarkable achievement.
Author: Language: English Episodes: 100

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