Intercom on Product Management

Building a product that genuinely sticks with people is a rare and difficult craft. Intercom on Product Management digs into that challenge, moving beyond abstract theory to share the concrete, sometimes messy lessons gathered from Intercom’s own journey. This isn't about hypotheticals; it's a direct look at the decisions and trade-offs made while building a product used by thousands of teams. Each episode feels like a candid conversation with the people who have been in the trenches, discussing how to critically assess what you've already built and figure out what to build next when every possible feature seems urgent. You'll hear practical strategies for cutting through the noise to prioritize work that truly matters to customers, and then ensuring those features don't just ship but actually get adopted and used. The discussions are grounded in real experience, offering a valuable perspective for anyone involved in shaping products, from founders and product managers to designers and engineers. Tune into this podcast for a straightforward, experience-driven guide to creating software that people not only want but return to, time and time again.